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Marketing Technology Analyst

IT & Security

San Mateo

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About SurveyMonkey

SurveyMonkey (NASDAQ: SVMK) is a leading global survey software company on a mission to power the curious. The company’s People Powered Data platform empowers over 17 million active users to measure and understand feedback from employees, customers, website and app users, and the market. SurveyMonkey’s products, enterprise solutions and integrations enable 335,000+ organizations to solve daily challenges, from delivering better customer experiences to increasing employee retention. With SurveyMonkey, organizations around the world can transform feedback into business intelligence that drives growth and innovation.

SurveyMonkey is a place where the curious come to grow. By embedding inclusion into our processes, policies, and culture, we are building a workplace for our 1,000+ employees across North America, Europe, and APAC where people of every background can thrive. We’ve won multiple awards and received recognition for our forward-looking policies, including extended parental and bereavement leave, vendor benefits standards, and Take 4 sabbaticals. 

SurveyMonkey was recognized by Great Place to Work® and FORTUNE as a top workplace in 2018 and 2019, and the company has also won numerous awards as a leader in global survey software, including being named among CNBC’s Disruptor 50 and the Forbes Cloud 100. 

Over the past two years we’ve become a public company and expanded our platform with enterprise-grade features in privacy, security and compliance, putting SurveyMonkey on the path to rapidly expand our presence within the Fortune 500. We have ambitious goals to grow our international footprint as well, and every member of our troop plays a critical role in driving this growth and transformation. It’s an incredible time to join the company and be a part of our next chapter!

The Role

We’re looking for a marketing technology systems analyst to join our global Business Systems Team. This role will be responsible for analyzing data, running day-to-day system(s) experiences, and producing valuable business insights using tools such as CRM and Marketing automation systems. If you are looking for an opportunity to work in a robust but fast-paced sales and marketing organization, this is the role for you.

Scope Includes:

  • Develop, manage and analyze key metrics around marketing pipeline to drive revenue growth, reporting, dashboards, and enable forecasting.
  • Analyze data using readily available reports as well as build custom data queries to identify trends, improve our decision-making, and make recommendations to leadership by leveraging systems managed by the Business Systems and Marketing Operations teams.
  • Drive process improvements and help manage data in CRM and marketing automation tools, including workflow, reporting, data integrity, and maintenance.
  • Partner with BI and Marketing to create queries that will feed reports for regular business reviews, annual planning process and forecast models.
  • Analyze the performance of marketing programs, and work with stakeholders across marketing to improve the ROI and impact of their programs.
  • Evaluate and improve data quality and cleanliness in Marketo, HubSpot, Salesforce, and other systems.
  • Propose improvements on how we can do predictive modeling and improve our data enrichment practices.


EXPERIENCE

Independent and flexible with solid communications skills, the successful candidate will have a strong customer focus and extensive experience analyzing sales and marketing performance data. The candidate must have demonstrated sound business judgment and able to think strategically about a quickly growing business while at the same time have the analytical and technical ability and intelligence to dive into the tactical details. Note: This is an individual contributor role, but one with significant responsibility and room for growth.

 

BASIC QUALIFICATIONS

  • 4 year college degree or equivalent experience
  • 2 years experience working with a CRM (Salesforce) and marketing automation tool (ex. HubSpot and/or Marketo)
  • Excel skills (Pivot Tables, VLookups)

 

PREFERRED QUALIFICATIONS

  • Marketo / HubSpot Certified Expert
  • Extensive experience with Salesforce

At SurveyMonkey, we offer competitive salaries, medical/dental benefits, PTO, 401k, paid holidays and parental leave, and equity compensation.

SurveyMonkey is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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