產品

SurveyMonkey 能滿足各種使用案例和需求。歡迎探索我們的產品,瞭解 SurveyMonkey 能為您提供什麼協助。

從全球首屈一指的線上調查問卷中,獲取以資料為導向的深入分析。

可與超過 100 款應用程式和外掛程式整合,讓您事半功倍。

建立並自訂線上表單,以收集資訊和付款方式。

利用內建的 AI 打造更優質的調查問卷並快速獲得獨到見解。

依實際需求量身打造解決方案,滿足您所有的市場研究需求。

範本

測量客戶對貴公司的滿意度和忠誠度。

瞭解如何讓客戶滿意,使他們成為您忠實的擁護者。

取得可化為實際行動的深入解析,以改善使用者的體驗。

向潛在客戶、受邀人等對象收集聯絡資訊。

輕鬆收集並追蹤活動邀請回函。

瞭解參加者的需要,使下一場活動更成功。

發掘能提升員工參與度並改善績效的深入解析。

瞭解與會者的想法和意見,把下一場會議辦得更好。

運用同儕意見回饋來協助員工改善績效。

打造更好的課程並改善教學方法。

瞭解學生對課程資料和教學狀況的評價。

瞭解客戶對您的新產品構想有何看法。

相關資源

使用調查問卷和調查資料的最佳實務

有關問卷調查、給企業的訣竅及其他主題的內容,都在我們的部落格。

SurveyMonkey 的使用教學與指南。

頂尖品牌如何透過 SurveyMonkey 推動成長。

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聯絡銷售人員登入

Website feedback surveys

What generates sales, boosts brand awareness, gathers market segmentation demographics on potential customers, and helps consumers find your business?

Your website. And what can block sales, confuse consumers, and ruin your company’s reputation? You guessed it. Your website.

Your website can either help or harm your company in all sorts of ways. And unfortunately, it can be difficult to really measure customer intent and gauge how well your website is performing unless you talk to real consumers about their real experiences as they browse your site.

An online website feedback survey can help you do just that. Consumers give feedback on what’s working, what’s missing, and what’s broken. Those are customer insights your development team can use to boost your company’s effectiveness online.

Get real website behavior insights, right now. Send out customer feedback questions and you’ll be collecting website user feedback in minutes. Our online survey templates are written by experts to get you data you can count on.

Sit right next to your customers as they walk through your website with a real-time website feedback questionnaire. Here, a sample of clients who are already online answer questions about their experience as they visit. Or, tap into a group of potential clients that have never seen your site before with our SurveyMonkey Audience tool.

What words do your readers like, and what words turn them off? Find out just what sorts of phrases speak to consumers in your target market, and use that data to train your writers.

Use a survey to concept test a new website idea long before you invest time and money in a redesign. Show two ideas side by side, or test just one to see what consumers really think.

Perform brand research with your online website feedback polls to learn what sites your customers like just a little more than yours. That information could fuel intensive marketing homework sessions, in which you assess those competitor sites and come up with ideas to modify your own.

It’s likely you’ve invested a lot of time and money in your website. And the feedback you collect will help you make improvements. But no matter how well your website is performing when it comes to engagement or design, your competitors may be doing even better.

That’s why it’s a good idea to compare your website feedback scores against industry benchmarks. When you know how your website is performing relative to others, you get a greater understanding of where you need to focus your efforts.

We have a number of different tools that can help you to both understand your audience and reach them where they live. With surveys, you can:

To help you really understand your customers’ experience, we can help you automate feedback surveys for your website or any customer touchpoint. Learn more.

Facebook or Twitter? Pinterest or Instagram? Make an informed choice and save valuable PR time by learning about people’s online and social networking preferences with a social media survey. Find out what sites your consumers check obsessively, and what sites they ignore.

Make sure the prices listed on your website are affordable for your key consumers with by sending out a monthly household expenses survey to people in your target demographic. Gauge how much money your consumers have to spend, and find out what sorts of things tempt them to bend spending rules.

Measure everything from convenience to professionalism with our customer satisfaction surveys. Find out just how happy your current customers are right now, and identify key areas for improvement you can highlight on your website via sample market research questions. And with our Net Promoter® Score survey question and template, find out how likely your website visitors are to recommend your site to friends and family.

NPS©, Net Promoter©, Net Promoter© Score are registered trademarks of Satmetrix Systems, Inc., Bain & Company and Fred Reichheld.

工具組目錄

探索我們專為特定角色或產業設計的眾多工具組,幫助您善加利用意見回饋。

調查問卷最佳做法

瞭解執行問卷調查的最佳實務,讓您下一次的專案發揮最高效益。瀏覽我們的調查問卷準則,立即開始免費建立調查問卷。

利用線上聯絡表單收集關鍵的聯絡資訊

建立可自訂的聯絡表單,並輕鬆內嵌於您的網站,或使用我們預先建置好的範本,為您加速業務成長。

輕鬆建立並自訂線上申請表

輕鬆建立並自訂申請表。客製化表單設計、與團隊成員即時協同合作,還能使用免費範本快速上手。