產品

SurveyMonkey 能滿足各種使用案例和需求。歡迎探索我們的產品,瞭解 SurveyMonkey 能為您提供什麼協助。

從全球首屈一指的線上調查問卷中,獲取以資料為導向的深入分析。

可與超過 100 款應用程式和外掛程式整合,讓您事半功倍。

建立並自訂線上表單,以收集資訊和付款方式。

利用內建的 AI 打造更優質的調查問卷並快速獲得獨到見解。

依實際需求量身打造解決方案,滿足您所有的市場研究需求。

範本

測量客戶對貴公司的滿意度和忠誠度。

瞭解如何讓客戶滿意,使他們成為您忠實的擁護者。

取得可化為實際行動的深入解析,以改善使用者的體驗。

向潛在客戶、受邀人等對象收集聯絡資訊。

輕鬆收集並追蹤活動邀請回函。

瞭解參加者的需要,使下一場活動更成功。

發掘能提升員工參與度並改善績效的深入解析。

瞭解與會者的想法和意見,把下一場會議辦得更好。

運用同儕意見回饋來協助員工改善績效。

打造更好的課程並改善教學方法。

瞭解學生對課程資料和教學狀況的評價。

瞭解客戶對您的新產品構想有何看法。

相關資源

使用調查問卷和調查資料的最佳實務

有關問卷調查、給企業的訣竅及其他主題的內容,都在我們的部落格。

SurveyMonkey 的使用教學與指南。

頂尖品牌如何透過 SurveyMonkey 推動成長。

聯絡銷售人員登入
聯絡銷售人員登入

Patient satisfaction surveys

Are you seeing eye to eye with your patients? A lot of health care providers aren’t. For example, we conducted a study that showed 8 in 10 senior-level healthcare professionals believe appointments start on time, while 48% of patients said they had to wait.

Patient satisfaction surveys give you the information you need to close these gaps and improve. Use surveys to measure how people feel about the quality of medical care, the level of information they receive, and the performance of doctors and staff. Healthcare surveys can even help you identify safety issues and meet accreditation requirements.

We make it easy create and send surveys to your patients. Start with templates written by healthcare experts at CAHPS® and AHRQ®, or create custom surveys from scratch. We also offer powerful analytics and downloadable presentations that help get actionable survey results.

This CAHPS® survey asks patients for comprehensive feedback and meets standards set by the Centers for Medicare and Medicaid Services.

Get a year-long view of patient satisfaction with this template, designed by the U.S. Dept. of Health and Human Services.

To understand how beneficiaries feel about their health plans, this survey asks them about everything from the availability of specialists to how much paperwork they do.

Get insight into every aspect of patients’ hospital visits with this expert survey from the U.S. Dept. of Health and Human Services.

Satisfaction should be the heart of any healthcare business. When you create a survey to get feedback, it helps to get a holistic view of patients’ experiences, but you also want to ask the survey questions with enough specificity that the answers are meaningful. What makes your patients happy? What you can do to make visits to your office more comfortable? And would patients recommend you to friends and family? Here are a few things to consider in your survey questionnaires:

In our study, only 3 out of 4 patients felt they had good communication with their providers. Get that number closer to 100% by following up on visits and determine patient engagement with questions about every patient touchpoint. For example, ask patients to give feedback about their interactions with staff, medical technicians, physicians, and nurses. And learn about possible improvements to waiting rooms, check-in procedures, appointment-setting, and more.

Maybe it’s time to get to know them a little better. Find out about their diet, exercise and personal habits with simple lifestyle surveys they can complete in minutes. Use quick questionnaires to find out about smoking habits, basic personal hygienediet and exercise, and even ask how satisfied they are with their health insurance or a recent hospital visit.

Get responses the way your patients prefer by sending surveys through email, making them available on your website, or using our mobile app to survey patients via tablet computer when they finish appointments. If you think your patients would respond best to a telephone poll, Precision Polling by SurveyMonkey is another great way to get survey responses.

CAHPS® patient experience of care surveys can be required by the Centers for Medicare & Medicaid Services (CMS). CAHPS surveys meet standards set by the Agency for Healthcare Research and Quality (AHRQ) and are in the public domain, which means they are available for use without permission. CMS requires that healthcare providers use CAHPS surveys and approved survey vendors and survey modes to officially participate in its programs, such as Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS). CMS is studying internet-based survey administration but it has not been implemented for CAHPS surveys. For more information about CAHPS survey requirements, please go to the CMS website.

You can create satisfaction surveys based on HCAHPS® & CAHPS® templates. For example, the HCAHPS® survey is the first national, standardized, publicly reported survey of patients’ perspectives of hospital care. CMS has approved the surveys below for collecting data, but to ensure you meet your accreditation requirements, please go to the CMS website shown above.

CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality, a U.S. Government agency.

HIPAA, the Health Insurance Portability and Accountability Act, affects all aspects of healthcare delivery. Enacted to protect the privacy of patient data, HIPAA ensures that hospitals and other medical organizations keep their information systems and technologies compliant with these regulations. If your organization collects personal health information online, you risk fines (not to mention violating patient trust) if you don’t properly safeguard your data. We offer stringent safeguards to help you stay HIPAA-compliant if you enter a Business Associate Agreement.

The quality of the patient experience is directly related to the quality and attitude of your team. Being a member of a good, effective team also boosts job satisfaction. You’ve invested in your staff; now invite them to assess the team with a performance review survey. Use the feedback to support even greater staff and increase patient satisfaction.Or improve patient safety culture with expert templates from AHRQ®.

Surveys are a science, but we provide the expertise so you can focus on what you do best—delivering excellent care. Professional survey methodologists write our template questions, so you can use them as-is with confidence. You can also customize our example survey templates to fit your needs, or create your own, using the certified questions in our Question Bank. (At this time, most of our survey templates are in English only, although we do plan to offer them in other languages soon.)

No matter how you choose to create your patient satisfaction surveys, there are a number of best practices to follow to make sure you get the data you need. From keeping language clear and understandable to respecting respondents’ time, check out our best practices, or download our survey writing guide.

Whether they’re in a hospital setting, small medical office, or a clinic, healthcare professionals across the medical industry use surveys to collect feedback to improve business operations or conduct medical research. Check out this collection of survey templates to explore ways in which physicians, pharmacists, administrators, and medical staff can use online surveys.

Need a complete view into every facet of an event you’re planning? Whether it’s a corporate health fair or a live webinar panel, you make sure the details are in place. With meeting and event planning surveys, you can manage contacts, send invites, get real-time reports, and gather valuable speaker and event feedback.

SurveyMonkey Audience gives you access to millions of respondents ready to provide the answers you need for healthcare research and business decision-making. Get the expert opinions of physicians across a particular medical specialty. Or compare some aspect of your patients’ healthy behaviors with those of the rest of the US. SurveyMonkey Audience is seamlessly integrated with our online survey tool and features millions of profiled respondents ready to take your survey.

Stop guessing, and ask employees if they’re happy on the job. Use employee surveys to check in with employees about their satisfaction with their roles and responsibilities, the work environment, and their experiences with management. Happy employees help ensure the good health and well-being of your patients.

醫療照護主管人員

醫療照護主管可使用此工具組深入瞭解病患和員工的體驗。

病患掛號單範本

使用完全可自訂且符合 HIPAA 規定的病患掛號單範本,順暢地收集病患掛號資料。

客戶資料登記表範本

利用可自訂的客戶資料登記表範本,快速認識新客戶。立即開始使用!

病患資料登記表範本

利用可自訂的病患資料登記表範本,快速熟悉新病患的狀況。直覺式的 SurveyMonkey 表單建立器能讓您流暢無阻地收集醫療資訊。