產品

SurveyMonkey 能滿足各種使用案例和需求。歡迎探索我們的產品,瞭解 SurveyMonkey 能為您提供什麼協助。

從全球首屈一指的線上調查問卷中,獲取以資料為導向的深入分析。

可與超過 100 款應用程式和外掛程式整合,讓您事半功倍。

建立並自訂線上表單,以收集資訊和付款方式。

利用內建的 AI 打造更優質的調查問卷並快速獲得獨到見解。

依實際需求量身打造解決方案,滿足您所有的市場研究需求。

範本

測量客戶對貴公司的滿意度和忠誠度。

瞭解如何讓客戶滿意,使他們成為您忠實的擁護者。

取得可化為實際行動的深入解析,以改善使用者的體驗。

向潛在客戶、受邀人等對象收集聯絡資訊。

輕鬆收集並追蹤活動邀請回函。

瞭解參加者的需要,使下一場活動更成功。

發掘能提升員工參與度並改善績效的深入解析。

瞭解與會者的想法和意見,把下一場會議辦得更好。

運用同儕意見回饋來協助員工改善績效。

打造更好的課程並改善教學方法。

瞭解學生對課程資料和教學狀況的評價。

瞭解客戶對您的新產品構想有何看法。

相關資源

使用調查問卷和調查資料的最佳實務

有關問卷調查、給企業的訣竅及其他主題的內容,都在我們的部落格。

SurveyMonkey 的使用教學與指南。

頂尖品牌如何透過 SurveyMonkey 推動成長。

聯絡銷售人員登入
聯絡銷售人員登入

Want to improve customer satisfaction? Start with internal communication

When you want to really understand your customers, you need to see the whole picture

Every good team learns from its interactions with customers.

Sales teams know about customers’ pain points and what closes the deal. Customer service knows what kinds of problems your customers encounter and why they leave.

Marketing teams know what kind of benefits resonate and how to present them. But without good internal communication, insights like these won’t lead to improved customer satisfaction.

To take advantage of the unique perspective different teams have on different customer touchpoints, it helps to pull feedback from different teams together. When you have good communication, a more complete portrait of your customers will emerge, helping you do more to keep them happy.

So how can you keep information flowing among departments? And how do you prevent feedback from becoming siloed? Here are a few suggestions.

When the marketing team receives the results of its latest survey, don’t let them file it away where no one else will ever see it—share the information widely and keep it accessible to all.

Consider setting up a repository or library for all your market research, customer service calls, surveys, customer studies, etc. Wikis, shared cloud folders, and intrawebs are great ways to share. Appoint someone on each team to update key learnings—and dedicate a few minutes in company-wide meetings to share highlights, interesting customer testimonials, or anything else that will help employees understand customers better.

If you use customer engagement management (CEM) software, it can also be a great way to get everyone on the same page from day one.

Encourage internal communication by setting up regular meetings where managers from customer-facing departments can share learnings with folks who aren’t on the front lines. These meetings can be totally informal, as long as they actually happen! They can also be a great way for product teams to identify important needs.

Create a suggestion box—either virtual or physical—where any employee can provide feedback anonymously, without feeling pressured or concerned with speaking out of turn. Ideas for improving customer satisfaction can come from anywhere.

Promote ride-alongs that enable behind-the-scenes employees to shadow customer-facing teams, giving them a chance to interact directly with customers. Having an opportunity to hear real customers describe their problems and motivations in their own words can help keep customer satisfaction front and center.

Now that you have a few suggestions to improve internal communication, think of ways to tailor these ideas to your organization. Start by doing something as informal as hosting a pizza lunch to entice employees to get together, talk about customers, and share their ideas for how they think internal communication can be improved. (Bonus: These meetings can keep employees engaged—and engaged employees can enhance the customer experience.)

Whether you’re creating a data archive or just chatting over a slice, disseminating your customer insights internally is a no-brainer. It’s an inexpensive way to maximize the impact of your research, reduce inefficiencies, and keep those customer satisfaction scores on the rise.

客戶滿意度調查問卷範本

從眾多的客戶滿意度調查問卷範本中隨意挑選,既節省時間又能獲得靈感。馬上就開始收集您需要的意見回饋。

瞭解 Box 如何運用客戶資料,以增強團隊能力

探索 Box 如何使用 SurveyMonkey 建立 360 度的客戶歷程視角,並在同一處收集意見反應。

透過客戶的成功故事和見證心得,提升品牌知名度

直接擷取客戶的故事與見證,並將意見回饋轉化為個案研究、使用心得和評論,為業績和行銷提供助力。

如何用 CSAT 衡量客戶滿意度

測量客戶的滿意度有助於企業邁向成功。瞭解如何藉由 CSAT 調查問卷測量客戶滿意度。