產品

SurveyMonkey 能滿足各種使用案例和需求。歡迎探索我們的產品,瞭解 SurveyMonkey 能為您提供什麼協助。

使用領先全球的線上調查問卷服務,獲得以資料為導向的深入解析。

可與超過 100 款應用程式和外掛程式整合,讓您事半功倍。

建立並自訂線上表單,以收集資訊並接受付款。

利用內建的 AI 打造更優質的調查問卷並快速獲得獨到見解。

量身打造的解決方案,滿足您所有的市場研究需求。

範本

測量客戶對貴公司的滿意度和忠誠度。

瞭解如何讓客戶滿意,使他們成為您忠實的擁護者。

取得可化為實際行動的深入解析,改善使用者的體驗。

向潛在客戶、受邀人等對象收集聯絡資訊。

輕鬆收集並追蹤下一場活動的邀請回函。

瞭解出席者的期待,使下一場活動更成功。

發掘能提升員工參與度並改善績效的深入解析。

收集出席者的想法和意見,把下一場會議辦得更好。

運用同儕的想法和意見來協助員工提升績效。

打造更好的課程並改善教學方法。

瞭解學生對課程資料和教學狀況的評價。

瞭解客戶對您的新產品構想有何看法。

資源

使用調查問卷和調查資料的最佳實務

有關問卷調查、商務技巧及更多其他內容,都在我們的部落格。

SurveyMonkey 的使用教學與指南。

頂尖品牌如何透過 SurveyMonkey 推動成長。

聯絡銷售人員登入
聯絡銷售人員登入

How employee engagement can improve the customer experience

Increase employee engagement to keep customers happy

You may work hard to keep your customers happy by collecting feedback at many customer touchpoints—and making improvements accordingly. But managing customer satisfaction externally is only part of the equation. What about the employees who serve your customers? How do your organization’s internal dynamics affect the overall customer experience?

Numerous studies have shown that a dissatisfied employee is unlikely to provide good customer service or pass vital customer feedback up the chain. If employees aren’t engaged with their jobs, they probably are not representing your organization well. And this can poison your customer relationships—and the overall customer experience.

In fact, employee disengagement is a bigger problem than most employers realize. One Gallup study found that 70% of American workers are either not engaged or actively disengaged with their jobs. Disengagement is a complex issue and can stem from many sources, such as an unclear career path, poor professional relationships or an unpleasant work environment.

It’s up to you to address these problems and provide employees with the morale and motivation they need to offer customers the best experience. Here’s how.

But rewarding employees is only part of keeping employees engaged. Even if you hand out gift cards every quarter, that may not be enough to motivate employees. It’s a good idea to use employee engagement surveys to find out what employees think of their jobs and your organization in general. But in order to get useful responses, you need to ask the right questions. Here are some employee survey examples to get started:

Once you collect general employee feedback, you need to figure out why employees feel (or don’t feel) motivated and engaged. Ask your employees to weigh in on specific workplace issues with human resources surveys that address issues like:

  • Career development
  • Relationships with management
  • Employee benefits
  • Work environment
  • Work-life balance

And, if you do happen to lose an employee or two, make sure they fill out an employee exit survey so you can collect invaluable feedback on what may be causing employees to look elsewhere for employment.

So what do you do if you find employees aren’t motivated? Show employees you appreciate their hard work–and reward them for their efforts—by incentivizing excellent work. You can achieve this by identifying all-star employees and awarding them publicly with a desirable prize, such as a bonus or a gift card. Whether you establish regular quarterly goals or reward one-off achievements, keep your employees motivated and engaged so they’re proud of (and invested in) your organization. In turn, they’ll treat your customers with the care they deserve.

Even though employee engagement is complex and has many factors, get a head start on keeping employees happy by asking them how they feel. Because when you collect employee feedback that will direct improvements internally, your organization will shine on the outside. Improved employee satisfaction and customer service? It’s a win-win.

人力資源主管

人力資源主管可使用此工具組創造出色的員工體驗。

利用線上職場表單取得您需要的員工資訊

利用自訂的職場表單來招募頂尖人才、加快入職流程並管理公司勞動力。立即開始使用我們的職場表單建立器和範本建立表單吧!

利用線上評量表單收集可付諸行動的意見回饋

SurveyMonkey 的線上評量表單能讓意見回饋發揮強大力量。立即使用我們的表單建立器!

提供最理想的工作環境福利

SurveyMonkey 能提供必要工具,讓您瞭解員工對目前福利有何想法,以便設計出更理想的方案。