產品

SurveyMonkey 能滿足各種使用案例和需求。歡迎探索我們的產品,瞭解 SurveyMonkey 能為您提供什麼協助。

從全球首屈一指的線上調查問卷中,獲取以資料為導向的深入分析。

可與超過 100 款應用程式和外掛程式整合,讓您事半功倍。

建立並自訂線上表單,以收集資訊和付款方式。

利用內建的 AI 打造更優質的調查問卷並快速獲得獨到見解。

依實際需求量身打造解決方案,滿足您所有的市場研究需求。

範本

測量客戶對貴公司的滿意度和忠誠度。

瞭解如何讓客戶滿意,使他們成為您忠實的擁護者。

取得可化為實際行動的深入解析,以改善使用者的體驗。

向潛在客戶、受邀人等對象收集聯絡資訊。

輕鬆收集並追蹤活動邀請回函。

瞭解參加者的需要,使下一場活動更成功。

發掘能提升員工參與度並改善績效的深入解析。

瞭解與會者的想法和意見,把下一場會議辦得更好。

運用同儕意見回饋來協助員工改善績效。

打造更好的課程並改善教學方法。

瞭解學生對課程資料和教學狀況的評價。

瞭解客戶對您的新產品構想有何看法。

相關資源

使用調查問卷和調查資料的最佳實務

有關問卷調查、給企業的訣竅及其他主題的內容,都在我們的部落格。

SurveyMonkey 的使用教學與指南。

頂尖品牌如何透過 SurveyMonkey 推動成長。

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법률 사이드바 통계

These terms apply to services available through SurveyMonkey's enterprise sales team.  For services purchased on SurveyMonkey's websites please see our Self-Serve Audience Terms.

LAST UPDATED: August 1, 2023

These Enterprise Audience Service-Specific Terms (“SSTs”) are additional terms that apply specifically to Customer’s use of SurveyMonkey Audience responses (referred to as "SurveyMonkey Audience" or "Audience"), Market Research Credits (“Credits”), and our market, product, and brand insight solutions, and professional services (collectively “Market Research Services) and are subject to and incorporated into the SurveyMonkey Governing Services Agreement (“Agreement”) between the parties. Capitalized but otherwise undefined terms in these SSTs have the meanings given to them in the Agreement.

  • “Audience Survey” or “survey” means a survey created by or for you and hosted by SurveyMonkey which you distribute in accordance with these SSTs.
  • “Completed Survey Response” means where SurveyMonkey invites a Target Panelist (typically via email) to take your survey and the Target Panelist clicks the link to the survey, qualifies via any screening question(s), answers all the survey questions that he or she is required to answer, and reaches the end of the survey. In the situation where a Target Panelist has been disqualified from progressing further in a survey because of their response to a screening question, such disqualified responses do not count as Completed Survey Responses . For the avoidance of doubt, a Completed Survey Response only includes responses from Target Panelists.
  • “Panelist” means each person in a panel of survey takers.
  • “Pro Rata Refund” means a refund of fees paid for an Audience purchase, prorated on the basis of the number of Completed Survey Responses already provided to you, if any.
  • “Profiled Targeting Criteria” means the pre-profiled characteristics selected by you from a list of characteristics provided by SurveyMonkey.
  • “Purchase Specifications” are your Profiled Targeting Criteria and the number of Completed Survey Responses you desire.
  • “Target Panelists” are Panelists who possess the Profiled Targeting Criteria.

If you wish to use SurveyMonkey's survey tools to send a survey to Panelists that meet the Profiled Targeting Criteria, you may submit the Profiled Targeting Criteria to us along with your Purchase Specifications.  SurveyMonkey will then provide you with pricing and an estimated timeframe for the delivery of your Completed Survey Responses.

SurveyMonkey cannot guarantee that it will be able to provide the number of Completed Survey Responses you desire in the timeframe specified due to uncertainties inherent in the Panelist provisioning process and the variability of response rates.  Refer to Section 4 if we cannot meet your Purchase Specifications.

  1. No collection of personal information. Your survey may not collect personal information from your Target Panelists unless your Target Panelists have expressly consented to it and the Agreement expressly permits it.  Personal information means any unique identifiers including name, email addresses, phone numbers, mailing addresses, user names, IP addresses, MAC addresses, or any other information that could constitute personal data under applicable Data Protection Legislation.
  2. No collection of sensitive personal information. Your survey may not collect credit card information, passwords, social security numbers, or similar types of sensitive identifying information from your Target Panelists.
  3. Prohibited content. Unless SurveyMonkey has given you written approval, your survey may not: (a) relate to alcohol, tobacco, or recreational drug products if targeted towards Target Panelists below the legal age limit for consumption; or (b) relate to or contain pornography; or (c) violate our Acceptable Uses Policy (including the minimum user age requirement).
  4. No marketing or recruitment activities. SurveyMonkey Audience helps our customers perform market research. It is not to be used to directly market a product, service or concept to survey respondents. Your survey may not request Target Panelists to complete tasks outside of your survey, including visiting another website, purchasing or subscribing to a product or service, applying for a job, or closing their web browser.

(b) Survey Quality

  1. Survey respondent complaints. Your survey may be suspended or cancelled if negative feedback from Target Panelists reveals that your survey does not comply with this these SSTs or the Agreement.
  2. Poor response rates. SurveyMonkey may suspend or cancel a SurveyMonkey Audience survey due to a materially lower than average response rate. We calculate response rates by dividing the number of Completed Survey Responses plus disqualified Panelists by the number of Target Panelists who began taking the survey.

If SurveyMonkey becomes aware that your survey does not reasonably meet the requirements set forth in Section 3.1, SurveyMonkey will inform you in writing and provide you with the opportunity to modify your survey to remedy the non-compliance.  If your survey is already in progress when we reasonably determine that it does not meet the requirements set forth in Section 3.1, we will suspend the deployment of your survey to additional Target Panelists and provide you with one opportunity to remedy and redeploy your survey. If your survey is not or cannot be made compliant within thirty (30) days of SurveyMonkey informing you of such non-compliance, SurveyMonkey may cancel your purchase with cause.

Notwithstanding any involvement by SurveyMonkey in the preparation of your survey content, you agree that you, and not SurveyMonkey, will be responsible for the final approval of all content in your surveys. SurveyMonkey will not be responsible for any errors or omissions made in your surveys.

Customer must have an active subscription to our Enterprise or Market Research solutions (each a “Survey Subscription”) to purchase and use SurveyMonkey Audience. If your Survey Subscription expires prior to the expiration of SurveyMonkey Audience, you must renew your Survey Subscription to continue to use SurveyMonkey Audience.

SurveyMonkey will, upon your request, issue a Pro Rata Refund of the fees you paid for your purchase of SurveyMonkey Audience if: (1) you have remained in compliance with these SSTs and SurveyMonkey is unable to collect your desired number of Completed Survey Responses within a reasonable timeframe (from the date on which your survey is sent to Target Panelists); or (2) SurveyMonkey cancels your purchase without cause. Notwithstanding the foregoing, no refund shall be available if you alter your survey (i) in any way that has not been approved by SurveyMonkey or (ii) after it was deployed to the Target Panelists.

5.1          In accordance with the Agreement, you always own all of your survey data, and we regard it as your confidential information.  In connection with your use of SurveyMonkey Audience, the only time we will disclose or share your survey data to a third party is:

(a) when legally required to disclose and we have given you notice;
(b) in aggregated and de-identified form, to improve panel quality and integrity over time and to screen for fraud and abuse; and
(c) to fulfill a Target Panelist's data access request.

5.2          You agree that SurveyMonkey may use your SurveyMonkey Audience survey responses and other survey data to provide other purchasers of SurveyMonkey Audience with additional targeting criteria so they can target more specific sets of Panelists.  SurveyMonkey may also use techniques like machine learning on your Audience Survey responses in order to assess (1) response quality and (2) Target Panelists' compliance with the relevant terms of service so we can maintain consistent and reliable Target Panelists.  However, other than these uses and the use of Benchmarks within our Market Research Services, we do not use your Audience Survey data for our own uses, nor will we directly share actual survey responses with any other Audience purchaser.

By purchasing Credits, you are prepaying for SurveyMonkey Audience responses and/or our market, product, and brand solutions, including professional services, that you may order from time to time.  Credits may not be used to purchase any other products or services offered by Momentive.  The purchase amount for Credits is nonrefundable.  Credits must be used within one (1) year of purchase and there is no refund of the purchase amount if the Credits are not used within this period. Provided, however, that any additional Credits purchased with or subsequent to a Market Research Subscription package , as described on the Order Form, will co-terminate with such Market Research Subscription package. Credits are non-transferable except with respect to the transfer of Credits between End User accounts (e.g. various Customer departments or product groups who have entered into an Order Form for the purchase of Market Research Services) whose Credits are in the same currency.  Such transfer must be performed by the primary administrator. Customer is solely responsible for managing and administering its Credits and any usage thereof. Momentive shall not be responsible for any taxes arising from the transfer.  Credits do not represent a monetary claim against Momentive.  Credits are not stored value, money, monetary value, or the right to access funds or the value of funds.

SurveyMonkey makes no representation or warranty that the Target Panelists do, in fact, possess or meet the Required Criteria which they have represented to SurveyMonkey as possessing or meeting.