產品

SurveyMonkey 能滿足各種使用案例和需求。歡迎探索我們的產品,瞭解 SurveyMonkey 能為您提供什麼協助。

從全球首屈一指的線上調查問卷中,獲取以資料為導向的深入分析。

可與超過 100 款應用程式和外掛程式整合,讓您事半功倍。

建立並自訂線上表單,以收集資訊和付款方式。

利用內建的 AI 打造更優質的調查問卷並快速獲得獨到見解。

依實際需求量身打造解決方案,滿足您所有的市場研究需求。

範本

測量客戶對貴公司的滿意度和忠誠度。

瞭解如何讓客戶滿意,使他們成為您忠實的擁護者。

取得可化為實際行動的深入解析,以改善使用者的體驗。

向潛在客戶、受邀人等對象收集聯絡資訊。

輕鬆收集並追蹤活動邀請回函。

瞭解參加者的需要,使下一場活動更成功。

發掘能提升員工參與度並改善績效的深入解析。

瞭解與會者的想法和意見,把下一場會議辦得更好。

運用同儕意見回饋來協助員工改善績效。

打造更好的課程並改善教學方法。

瞭解學生對課程資料和教學狀況的評價。

瞭解客戶對您的新產品構想有何看法。

相關資源

使用調查問卷和調查資料的最佳實務

有關問卷調查、給企業的訣竅及其他主題的內容,都在我們的部落格。

SurveyMonkey 的使用教學與指南。

頂尖品牌如何透過 SurveyMonkey 推動成長。

63% of people consider a company's privacy and security history before using their products or services.

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LAST UPDATED: August 1, 2023

These Benchmarks Service-Specific Terms (“SSTs”) only apply if you have purchased a SurveyMonkey service incorporating any of our benchmark features (“Benchmarks”).

If you have entered into a SurveyMonkey Governing Services Agreement for SurveyMonkey Enterprise services (“GSA”), these SSTs are additional terms that apply specifically to your use of Benchmarks and are subject to and incorporated into the GSA. Otherwise, these SSTs are “Additional Terms” as defined in the SurveyMonkey Terms of Use (“TOU”) and Benchmarks is a component of the Services provided thereunder. Capitalized but otherwise undefined terms in these SSTs have meanings given to them in the TOU or GSA (as applicable). In the event of any conflict between these SSTs and the TOU or GSA (as applicable), these SSTs will prevail.

Benchmarks provides you with access to certain benchmarking analytical data (“Data”) derived from survey data that SurveyMonkey users have contributed for the purpose of benchmark creation. Benchmarks may be purchased as a feature within your SurveyMonkey subscription or as a one-time purchase. Your Benchmarks purchase will be a subscription unless you are purchasing Benchmarks through our market research solutions (a one-time purchase), or if the order form or other document under which you purchased Benchmarks (“Order Document”) specifies otherwise.

To access Data for certain survey questions or templates you will be required to: (a) maintain a SurveyMonkey account on a plan that supports Benchmarks; and (b) maintain a completed demographic profile (accessible through your Account Summary page).

If you purchased Benchmarks under our GSA, we may agree to provide you with customized Benchmarks based on certain products, industries or customer demographics as specifically requested by you ("Custom Benchmarks"). Your Custom Benchmarks will only be provided to you, and any Data provided in Custom Benchmarks is governed by the Data License below.

Except in connection with our Custom Benchmarks, by purchasing Benchmarks, you agree that you are contributing your own survey results to those survey questions or templates to the Benchmarks service. And except for our Custom Benchmarks, benchmarking is only performed on questions sourced from our Question Bank, so you can contribute your own survey results to the Benchmarks service by including such questions in your surveys.

Subject to the payment of any applicable fees for Benchmarks, we grant you a perpetual, non-exclusive, non-transferable, non-sublicensable, worldwide right to use the Data for your internal business purposes only (“License”).

The License also permits you to:

1. reproduce the Data for your internal backup purposes only.

You may not, and the License does not entitle you to:

1. resell, lend, or assign the Data;

2. publish, distribute or otherwise disclose the Data to any third party, except to any of your contractors who need to access the Data to assist you to use the Data in accordance with the terms of the License. You will be liable for any breach of the License terms by your contractors;

3. imply or state that we endorse, sponsor, or are affiliated with the purposes for which you use the Data; or

4. remove or modify any notice of copyright, trademark or other proprietary right from any place where it is on or embedded in the Data.

These SSTs do not grant or transfer to you any ownership rights to the Data, and ownership of all intellectual property rights subsisting in the Data are retained by us or our licensors. No licenses or rights to the Data are granted to you other than as expressly provided herein.

The License, with respect to any Data you have downloaded, will survive termination of your access to Benchmarks and will continue until terminated. We may terminate the License upon 7 days’ written notice if you materially breach these SSTs. Upon termination of the License, you will immediately cease all use of the Data and delete all copies of the Data you have in your possession, control, or custody.

A Benchmarks subscription is an automatically renewing subscription. The billing cycle for your Benchmarks Subscription is specified on the Order Document. Absent such specification, the billing cycle will be annual.

You may terminate your Benchmarks subscription at the end of a billing cycle by providing at least 30 days’ written notice to us before the end of that billing cycle (i.e., when your Benchmarks subscription is due to automatically renew). We may also cancel your Benchmarks subscription at the end of a billing cycle by providing at least 30 days’ written notice before the end of that billing cycle.

You will not be able to access Benchmarks unless you maintain an account on a plan that supports Benchmarks.

For our self-serve customers purchasing Benchmarks under a subscription, we may change the fees charged for Benchmarks at any time, provided that the change will become effective only at the end of the then-current billing cycle of your Benchmarks subscription. For Benchmarks purchased under a subscription, we will provide at least 60 days’ prior written notice of any change in fees to give you an opportunity to cancel your Benchmarks subscription before the change becomes effective.

EXCEPT AS EXPRESSLY PROVIDED IN THESE SSTS AND TO THE EXTENT PERMITTED BY APPLICABLE LAW, THE DATA IS PROVIDED “AS IS” AND SURVEYMONKEY DOES NOT MAKE WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OR ANY WARRANTIES REGARDING RELIABILITY, SUITABILITY, VERACITY, OR ACCURACY OF THE DATA.