經營一家餐廳,不可能讓每一位來用餐的顧客都滿意,但您可以提供管道讓顧客提出意見和想法,讓他們在寫下網路評論前,先告訴您他們當次的用餐體驗有哪些美好和不足之處。利用 SurveyMonkey 的餐廳意見回饋調查問卷範本向顧客取得意見回饋,能讓更了解您自己提供的服務、餐點和整體體驗品質如何。此外,您也可以在問卷最後面用開放式問題詢問顧客,對用餐體驗和餐點有什麼改善建議。進行問卷調查可以私下瞭解並回應有建設性的意見,而不用等顧客在網路上留下負評後才想辦法補救。
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