想要瞭解人們對貴公司品牌的看法，最好的方法就是先測試客戶的忠誠度。我們與 Zendesk 合作開發了這份通過專家認證的 Net Promoter® Score 與品牌忠誠度調查問卷範本，能帶您深入了解客戶的心態。使用這份範本，您將得知客戶是否會說貴品牌的好話，以及當他們需要購買相關產品或服務時，是否會將貴品牌視為優先選擇。
NPS 與品牌忠誠度範本可幫助您瞭解貴品牌整體來說有多受歡迎，以及貴公司是否提供了出色的客戶體驗。瞭解客戶把貴品牌推薦給朋友的可能性、優先考慮購買貴品牌的可能性，以及他們過去 12 個月內造訪貴公司商店或網站的次數。一旦瞭解客戶的忠誠度，您才能有針對性地加以改進，以期增加您的受歡迎程度。您可以依照貴組織的需求自訂範本並新增特定問題。
若要使用這份 NPS 與品牌忠誠度調查問卷範本來建立調查問卷，請直接註冊或登入 SurveyMonkey。您在建立調查問卷的第一步就能選擇範本。
®NPS 是 Satmetrix Systems, Inc, F. Reichheld 及 Bain & Company 的商標。
Explore related templates
Explore which features support this survey template
We have so many powerful features to help you launch surveys quickly, but here are our most popular ones for new users.
Customizable survey experiences
Out-of-the-box themes, accessible color palettes, custom fonts, branding, and more.
Many ways to send your surveys
Collect survey responses via email, website, SMS, social media, QR codes, offline, and more.
Survey analysis, no training required
Automatic results summaries, filters, custom dashboards, crosstab reports, text analysis, & more.
Additional resources to help you launch successful survey projects
Success Stories
Read about our customers, explore webinars, and get guides on collecting feedback in your industry.
Blog
Get tips on how to create better surveys, hear the latest product news, or check out our research.
Help Center
Access tutorials on how features work, learn more about billing, and contact Customer Support.