產品

SurveyMonkey 能滿足各種使用案例和需求。歡迎探索我們的產品,瞭解 SurveyMonkey 能為您提供什麼協助。

從全球首屈一指的線上調查問卷中,獲取以資料為導向的深入分析。

可與超過 100 款應用程式和外掛程式整合,讓您事半功倍。

建立並自訂線上表單,以收集資訊和付款方式。

利用內建的 AI 打造更優質的調查問卷並快速獲得獨到見解。

依實際需求量身打造解決方案,滿足您所有的市場研究需求。

範本

測量客戶對貴公司的滿意度和忠誠度。

瞭解如何讓客戶滿意,使他們成為您忠實的擁護者。

取得可化為實際行動的深入解析,以改善使用者的體驗。

向潛在客戶、受邀人等對象收集聯絡資訊。

輕鬆收集並追蹤活動邀請回函。

瞭解參加者的需要,使下一場活動更成功。

發掘能提升員工參與度並改善績效的深入解析。

瞭解與會者的想法和意見,把下一場會議辦得更好。

運用同儕意見回饋來協助員工改善績效。

打造更好的課程並改善教學方法。

瞭解學生對課程資料和教學狀況的評價。

瞭解客戶對您的新產品構想有何看法。

相關資源

使用調查問卷和調查資料的最佳實務

有關問卷調查、給企業的訣竅及其他主題的內容,都在我們的部落格。

SurveyMonkey 的使用教學與指南。

頂尖品牌如何透過 SurveyMonkey 推動成長。

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聯絡銷售人員登入

Why a great customer experience management strategy matters

More customer loyalty and revenue growth with SurveyMonkey CX. Interested?

The success of your business is so much more than the quality of your product or your pricing. How do we know? In a recent consumer attitudes study, we found that 72% of customers say they’re very or extremely likely to shop with a company if they have a reputation for outstanding customer service. The same study revealed that 97% of customers are likely to tell their friends, family, or coworkers about a great customer experience.

So it looks like word-of-mouth is king when it comes to generating customer loyalty and profits for your business—especially because your customers don’t just talk about you in person or over the phone. They’re sharing their experiences with your business online: on social media, review sites, help forums, and more.

What can you do to ensure that you’re giving customers an awesome experience along the customer journey? SurveyMonkey makes it easy with our customer experience management (CEM) software, designed to get you the customer insights you need to manage the customer experience at every customer touchpoint.

Customer experience management, or CEM, is a system companies use to track, oversee, and respond accordingly to all customer/business interactions–so companies exceed customer expectations in order to increase customer satisfaction, loyalty, and advocacy.

Essentially, CEM accounts for a company’s awareness and understanding of their interaction with their customers at every touchpoint—whether your customer’s encountering your product or service for the first time because of an online review or seeking assistance from customer service representatives. All of these company-customer interactions form the overall customer experience (CX)—or a customer’s general impression of your brand.

When your company invests in nurturing and managing the customer experience, it benefits your business externally and internally. Of course, your external benefits come in the form of the positive word-of-mouth that generates customer loyalty (and profits).

And because your customer experience strategy spans every department and team in your organization, using a customer experience management platform encourages companywide collaboration, alignment on company objectives, and provides your business with standard metrics you can use to benchmark your progress.

Learn how to use NPS to create happier customers and a stronger business.

Customer relationship management starts before your customers walk in the door—or find you online—and continues after they purchase your product or service. That’s because you want to make sure they think of your company when their friend, family member, or colleague asks them, “Which company would you recommend?” Here are some ways to learn more about improving the customer experience.

Find out if consumers are talking about you—and their overall impression of your business. Use branding surveys to understand whether or not you’re missing out on your target market—and where you can make changes to your overall brand strategy to attract customers.

Who better to help you develop your products and services than consumers? Send out market research surveys to collect consumer insights—so you can make sure your products and services are meeting their needs. You can even get potential and current customers to help you choose the right marketing messaging and brand pillars with concept testing surveys.

Send customers follow-up customer satisfaction surveys to see if your customer service team resolved their issue to their satisfaction. Or to find out how well their needs are being met online or in your store.

There are lots of moving parts involved when it comes to customer experience management. But with customer experience management software, you can focus on optimizing the customer experience instead of worrying about how to standardize the customer relationship management process.

Let SurveyMonkey manage the overall customer experience for you—so you can focus on giving customers the care they deserve.

客戶滿意度調查問卷範本

從眾多的客戶滿意度調查問卷範本中隨意挑選,既節省時間又能獲得靈感。馬上就開始收集您需要的意見回饋。

瞭解 Box 如何運用客戶資料,以增強團隊能力

探索 Box 如何使用 SurveyMonkey 建立 360 度的客戶歷程視角,並在同一處收集意見反應。

透過客戶的成功故事和見證心得,提升品牌知名度

直接擷取客戶的故事與見證,並將意見回饋轉化為個案研究、使用心得和評論,為業績和行銷提供助力。

如何用 CSAT 衡量客戶滿意度

測量客戶的滿意度有助於企業邁向成功。瞭解如何藉由 CSAT 調查問卷測量客戶滿意度。