產品

SurveyMonkey 能滿足各種使用案例和需求。歡迎探索我們的產品,瞭解 SurveyMonkey 能為您提供什麼協助。

使用領先全球的線上調查問卷服務,獲得以資料為導向的深入解析。

可與超過 100 款應用程式和外掛程式整合,讓您事半功倍。

建立並自訂線上表單,以收集資訊並接受付款。

利用內建的 AI 打造更優質的調查問卷並快速獲得獨到見解。

量身打造的解決方案,滿足您所有的市場研究需求。

範本

測量客戶對貴公司的滿意度和忠誠度。

瞭解如何讓客戶滿意,使他們成為您忠實的擁護者。

取得可化為實際行動的深入解析,改善使用者的體驗。

向潛在客戶、受邀人等對象收集聯絡資訊。

輕鬆收集並追蹤下一場活動的邀請回函。

瞭解出席者的期待,使下一場活動更成功。

發掘能提升員工參與度並改善績效的深入解析。

收集出席者的想法和意見,把下一場會議辦得更好。

運用同儕的想法和意見來協助員工提升績效。

打造更好的課程並改善教學方法。

瞭解學生對課程資料和教學狀況的評價。

瞭解客戶對您的新產品構想有何看法。

資源

使用調查問卷和調查資料的最佳實務

有關問卷調查、商務技巧及更多其他內容,都在我們的部落格。

SurveyMonkey 的使用教學與指南。

頂尖品牌如何透過 SurveyMonkey 推動成長。

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5 tactics to improve employee relations

Employee relations—the manner in which the managers and HR representatives at your company interact with your workers—can have a huge impact on your workplace culture. Maintaining positive employee relations helps to improve staff morale, reduce workplace conflict and ultimately, increase productivity.

Here at SurveyMonkey, we strive to stay on top of the most up-to-date research on the workplace. Using the millions of responses we gather on a daily basis as a guide, here are some straightforward ideas and tactics for improving employee relations at your organization:

First impressions matter. Subjecting an excited new employee to endless paperwork and meaningless presentations won’t capitalize on their initial enthusiasm. Instead, greet them just as enthusiastically and take the time to personally get them set up for work. Introduce them to their coworkers and even assign a mentor to help them acclimate. Making them feel like they’re valued and welcome from the very beginning will set a positive tone that that will remain with them as they learn how they fit into to your company and their new job.

More often than not, the focus of evaluations are on how an employee can improve and what they need to do better. In addition to this, employees need to hear about the things that they do right—on a regular basis.

  • Let them know they have value. Believe it or not, employees actually need to hear this on a regular basis. Letting them know when you think they handled a situation well or did a good job in a difficult situation makes them feel like they are an asset to your team.
  • Say thank you. Employees who feel that they have supportive supervisors who recognize the good work they do are 67 percent more engaged than those who don’t. They are also far more likely to remain with your company. A simple thank-you card or note can make more of a difference than you realize.
  • Publicly recognize high achievers. Praising employees at monthly or weekly meetings for their accomplishments and positive contributions to your company will serve to motivate the ones you recognize and inspire others to work harder.

Communicating with employees solely through memos or emails is not only inefficient, but also impersonal. Workers will easily feel as if they are not an integral part of your company if all you ever do is talk at them. Your employees are some of the most important resources you have, and so having two-way personal communication is essential.

  • Be visible. Managers and HR representatives should make themselves seen and ensure that employees know they are accessible and approachable. This offers your employees the opportunity to easily seek any guidance or assistance they may need in order to be at their most productive – and to deal with any issues or concerns they may have.
  • Have regular company meetings. This gives you a chance to share important information, provide updates, and allow your employees to ask questions.
  • Involve employees in goal-setting. Employees who are involved in setting goals for themselves, their team, and your company will take ownership of those goals and work much harder to meet them.
  • Offer transparency. Employees who feel that their managers are open, honest, and trustworthy, are 94 percent more likely to be happy at work. Transparency also works to create a more cooperative workplace atmosphere.

Companies that take an active role in offering and encouraging career development for their employees will find that they end up with a more motivated and well-equipped workforce. Managers and HR representatives should work closely with employees regarding ways they can improve on their existing skills and get new training.

  • Set up professional development plans. This can help your employees reach their career goals. On a recent study we conducted with The Ladders, we found that Millennials, Gen-Xs and Baby Boomers all ranked professional development opportunities as the second most important element when deciding whether or not to take a job.
  • Consider a tuition reimbursement program. Assisting your employees with furthering their education while working for your company makes for a better-trained, more flexible workforce– and enhances their sense of loyalty to your company.
  • Provide career advancement opportunities. In the same SurveyMonkey/Ladders study, we found that the majority of Millennials, Gen-Xs, Baby Boomers and older workers expect to receive a promotion within one to two years of starting a job.

If your employees are happy, they will be more engaged as well as more productive at work. The brain of a person in a positive mood simply performs better than that of an unhappy person. And happy workers are also more creative and better at solving problems. Simply letting your workers know that you care about their happiness is the first step, but you can also take some additional steps to create happier employees.

  • Make sure they are in the right job. Your employees won’t be happy or successful in their work if they aren’t in a job that they are well-suited for. Believe it or not, today’s employees cite doing their best as very important, and for many, it’s the main element they’re looking for in a job.
  • Give them meaningful work. In a recent study, SurveyMonkey found that employees ranked meaningful work as the second most important aspect of a job.

Whatever steps you take to improve employee relations, you’ll want to be able to evaluate employee engagement on a consistent cadence and use benchmark data to compare your results to other companies. You’ll find that at SurveyMonkey, we offer a wealth of information, questionnaire templates, and solutions to help encourage your employees to be healthier, happier, and more engaged.

Use SurveyMonkey benchmarks to get context on where your organization's employee engagement stands. Get started →

人力資源主管

人力資源主管可使用此工具組創造出色的員工體驗。

利用線上職場表單取得您需要的員工資訊

利用自訂的職場表單來招募頂尖人才、加快入職流程並管理公司勞動力。立即開始使用我們的職場表單建立器和範本建立表單吧!

利用線上評量表單收集可付諸行動的意見回饋

SurveyMonkey 的線上評量表單能讓意見回饋發揮強大力量。立即使用我們的表單建立器!

提供最理想的工作環境福利

SurveyMonkey 能提供必要工具,讓您瞭解員工對目前福利有何想法,以便設計出更理想的方案。