Customer centricity survey template
Do your employees feel connected to your customers?
Start building a customer-centric company
Instilling a culture of true customer centricity in your company can be a challenging task. Where do you start? Where should you focus? Do your employees actually feel like they know your customers? Do they think your organization is prioritizing the customer appropriately? It turns out that all of these factors are measurable, and getting to the bottom of them can be incredibly useful for deciding how you shape your customer centricity strategy. Use this survey as a diagnostic tool for assessing your company’s customer centricity—and for spotting areas where you can improve it.
Take a data-backed approach to customer centricity
Build, guide, and improve your customer centricity program with the help of data from SurveyMonkey’s customer centricity survey template.
- Assess: Get hard numbers to help you understand how connected to customers your employees feel.
- Prioritize: Find out where your efforts can have the most impact and identify which programs or efforts are effective.
- Refine: Focus in on different departments or groups and measure the progress of your efforts over time.
探索更多資源
客戶滿意度調查問卷範本
探索我們的客戶滿意度調查問卷範本，快速收集資料、找出痛點，並改善客戶體驗。
利用線上評量表單收集可付諸行動的意見回饋
SurveyMonkey 的線上評量表單能讓意見回饋發揮強大力量。立即使用我們的表單建立器！
瞭解 Box 如何運用客戶資料，以增強團隊能力
探索 Box 如何使用 SurveyMonkey 建立 360 度的客戶歷程視角，並在同一處收集意見反應。
透過客戶的成功故事和見證心得，提升品牌知名度
直接擷取客戶的故事與見證，並將意見回饋轉化為個案研究、使用心得和評論，為業績和行銷提供助力。