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LAST UPDATED: November 30, 2022
This page describes our International Data Centre offerings, which allow customers to choose the storage location of specified types of data.
Apply and SurveyMonkey customers may opt to store certain types of data in our Canadian Data Centre, and SurveyMonkey and GetFeedback Direct customers may opt to store certain types of data in our European Union Data Centre, as specified below and in your Momentive contract.
Customers making use of the international data centres should be aware that data may be accessed from outside of the data centre’s geographic location in order to implement, maintain, repair, troubleshoot, or upgrade the services. For example, the tools we use to detect abuse of our services through spamming or phishing are located in the U.S. We also provide customer support and billing support from personnel located in our U.S., Canadian, European, and Australian offices, and our personnel may access your account to provide you with assistance if you contact our support teams (and have not opted-out of customer support).
To check which data centre your account is hosted within you can:
1. Log into your account and navigate to the ‘My Account’ page; or
2. Check the URL when you log into your account. For example, SurveyMonkey customers leveraging the European Data Centre will see their account domain begin with https://eu.surveymonkey.com; or
3. Contact your Customer Support Manager.
Apply customers who opened accounts with us prior to 2017, SurveyMonkey customers who opened accounts with us prior to 2019, and Getfeedback Direct customers who opened accounts with us prior to 2023 are not able to store the questions and responses to their surveys in Canada or the European Union, and we are unable to migrate their pre-existing survey questions and responses to the Canadian or European Union Data Centres.
For customers making use of the European Data Centre, account information such as login information, respondent contact information (such as email, phone number and IP address), billing details, and account metadata are stored in our European Data Centre’s cloud storage. For SurveyMonkey users, your survey questions and responses from your survey takers will be stored in our cloud storage solutions in the European Data Centre. Other data about your accounts such as User IDs, billing contact information, usernames and non-personal information about the account (e.g. number of seats, package IDs, account feature information and activities in the account e.g. survey deploy status) will also be stored in the United States to enable us to produce reports and facilitate customer account management.
By default, all Apply customers leverage our Canadian Data Center - with the option to store their data in our US data center for an additional fee. For SurveyMonkey and Apply customers making use of the Canadian Data Centre, your survey/application questions and responses will be stored in our cloud storage solutions in the Canadian Data Centre.
All other account information such as login information, respondent contact information (such as email, phone number and IP address), billing details, and account metadata will continue to be stored in the United States.
We leverage the Amazon Web Services platform and its multiple Availability Zones within the various regions. This means that we replicate customer data across multiple availability zones - but keep your data within the AWS regions in which our Data Centres reside. This approach allows us to maintain business continuity and comply with our rigorous disaster recovery plan.