產品

SurveyMonkey 能滿足各種使用案例和需求。歡迎探索我們的產品,瞭解 SurveyMonkey 能為您提供什麼協助。

使用領先全球的線上調查問卷服務,獲得以資料為導向的深入解析。

可與超過 100 款應用程式和外掛程式整合,讓您事半功倍。

建立並自訂線上表單,以收集資訊並接受付款。

利用內建的 AI 打造更優質的調查問卷並快速獲得獨到見解。

量身打造的解決方案,滿足您所有的市場研究需求。

範本

測量客戶對貴公司的滿意度和忠誠度。

瞭解如何讓客戶滿意,使他們成為您忠實的擁護者。

取得可化為實際行動的深入解析,改善使用者的體驗。

向潛在客戶、受邀人等對象收集聯絡資訊。

輕鬆收集並追蹤下一場活動的邀請回函。

瞭解出席者的期待,使下一場活動更成功。

發掘能提升員工參與度並改善績效的深入解析。

收集出席者的想法和意見,把下一場會議辦得更好。

運用同儕的想法和意見來協助員工提升績效。

打造更好的課程並改善教學方法。

瞭解學生對課程資料和教學狀況的評價。

瞭解客戶對您的新產品構想有何看法。

資源

使用調查問卷和調查資料的最佳實務

有關問卷調查、商務技巧及更多其他內容,都在我們的部落格。

SurveyMonkey 的使用教學與指南。

頂尖品牌如何透過 SurveyMonkey 推動成長。

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How to conduct brand research to drive success

Brand research will provide useful insights to help your brand grow.

Brand research is a crucial part of diagnosing your brand health. By identifying opportunities for improvement, you’ll be able to differentiate your brand, identify weaknesses, and improve your branding. Let’s discuss brand research, what it will do for you, how to conduct brand research, and how to use the results to drive success.

Brand research is a form of market research that explores various components of your branding, such as brand identity, vision, goals, mission, and positioning, to gain insights into how your brand is perceived. It helps you find out whether your vision for your brand matches public perception and helps you identify areas for improvement.

Brand research includes comparisons to your competitors. It helps you discover where you have a competitive advantage—and where you have opportunities to improve. 

This research is an ongoing process. You know what you’ve set out to present as your brand, but perception is in the hands of the consumers. To find out what they think, you have to ask. And ask again. Changes to your brand, your target audience, and simply time can all cause a shift in how your brand is perceived.

There are several advantages to brand research:

  • Gain insights into how the public perceives your brand
  • Evaluate the effectiveness of brand communication
  • Identify areas of brand growth (such as in awareness)
  • Identify areas that are in need of improvement
  • Glean actionable insights
  • Avoid guesswork and assumptions for brand messaging
  • Align all teams in messaging that is supported by data

Brand research is not something you do once when establishing your brand. It is conducted frequently to ensure ongoing positive brand perception.

Examples of times to use brand research:

  • Establishing brand and competitive baselines: Find out what your target audience thinks of your brand and your competition. You’ll gain insights into what your competitors are doing that works—and what doesn’t. You’ll uncover things you should avoid and things you should improve. This comprehensive analysis will give you a place to start and a baseline to determine whether future efforts will have a positive impact.
  • Increase in advertising/marketing: Discover the public perception of your advertising and marketing messages. Are you hitting the right tone? Does it fit with your brand image? Test your messaging to ensure that your message is being received the right way and that it is considered consistent with your branding.
  • Launch of a new product/service: Find out if a new product, feature, or service makes sense in terms of your brand. Is it in line with your brand values? Will the public receive it well? Combine branding research with your product research to find out.
  • Growth has stalled: If your business growth is stagnant, brand research will help you identify why and provide actionable insights to reignite your growth.
  • Target audience has changed: This is especially important for established brands. If over time, your target audience has changed, you must reach out to your new target market to find out their perceptions of your brand. The answers will serve to inform any changes in your brand direction, values, and identity.
  • Considering a new name/identity: Before you take on such a big change, it’s important to consider how your target audience will respond. Name testing has a big role in this, but so does the response of your customers to the overall change.
  • Following a merger or acquisition: This situation is a massive change for your company. Will you keep your brand’s name? How will your identity change? Are your new values in line with the old ones? Brand research will help you measure how people feel about the merger or acquisition and how they view your brand in light of the changes.

All of these examples are pivotal moments in your brand’s life. They include major decisions that will result in significant gains or losses. Because of this, it’s essential to use the guidance of research to find the most effective way forward.

Before you get started with your research, there are a few brand research terms you should be familiar with.

Brand research often begins with brand awareness. This is the extent to which customers are familiar with your brand, product, or service. This measurement provides detailed information about how your marketing efforts are faring and how your business is performing overall. 

There are two types of brand awareness. Unaided brand awareness indicates that a consumer comes up with your name without prompting. Aided brand recognition questions mention your brand or provide an image of your brand in the questions or choices.

Measuring brand awareness is easy with our customizable brand awareness survey template.

A large part of brand perception is people's associations with your brand. These are the things that people think and feel when they encounter your brand. 

For example, do customers associate your brand with luxury? Do they equate you with sustainability? Are you known for your exemplary customer service? Associations can be positive or negative, so don’t be surprised to find answers on both sides.

Your brand perception is very important to research. Brand perception includes awareness, associations, and interactions with your brand. It is a key metric influencing sales, product or feature development, marketing, and advertising. Your brand perception is shaped by your social media presence, messaging, and customer experience. 

The additional value a business gets from high brand awareness is brand equity. It includes brand perception, the effect the perception has on your company, and the value of the effect. 

Brand equity is key in customer retention, launching new products, and building brand loyalty.

To measure brand equity, start with a brand awareness survey to determine if your target market is aware of your brand. Then conduct a brand perception survey to find out the current perception of your brand. If necessary, use the data to make changes that clarify your meaning and message. Follow these with a customer satisfaction survey to determine the positive and negative aspects of the customer experience. Finally, a brand loyalty survey will help you determine the value that brand equity adds to your brand.

Streamline the brand equity measurement with our Brand Tracker. Monitor brand health, awareness, competitive threats, perception, reputation, and more all in one place.

When a customer prefers your brand over your competitors, you’ve achieved brand loyalty. A loyal customer will always choose your brand, regardless of price or convenience, because they believe your brand meets all of their needs. They make repeat purchases and recommend your products. 

You can build brand loyalty by providing an exceptional customer experience, engaging with customers on social media, and establishing a rewards program. Measure brand loyalty with metrics for customer satisfaction and NPS.