產品

SurveyMonkey 能滿足各種使用案例和需求。歡迎探索我們的產品,瞭解 SurveyMonkey 能為您提供什麼協助。

使用領先全球的線上調查問卷服務,獲得以資料為導向的深入解析。

可與超過 100 款應用程式和外掛程式整合,讓您事半功倍。

建立並自訂線上表單,以收集資訊並接受付款。

利用內建的 AI 打造更優質的調查問卷並快速獲得獨到見解。

量身打造的解決方案,滿足您所有的市場研究需求。

範本

測量客戶對貴公司的滿意度和忠誠度。

瞭解如何讓客戶滿意,使他們成為您忠實的擁護者。

取得可化為實際行動的深入解析,改善使用者的體驗。

向潛在客戶、受邀人等對象收集聯絡資訊。

輕鬆收集並追蹤下一場活動的邀請回函。

瞭解出席者的期待,使下一場活動更成功。

發掘能提升員工參與度並改善績效的深入解析。

收集出席者的想法和意見,把下一場會議辦得更好。

運用同儕的想法和意見來協助員工提升績效。

打造更好的課程並改善教學方法。

瞭解學生對課程資料和教學狀況的評價。

瞭解客戶對您的新產品構想有何看法。

資源

使用調查問卷和調查資料的最佳實務

有關問卷調查、商務技巧及更多其他內容,都在我們的部落格。

SurveyMonkey 的使用教學與指南。

頂尖品牌如何透過 SurveyMonkey 推動成長。

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TTA International captures customer experience feedback with SurveyMonkey

A SurveyMonkey solution helps TTA International, a global learning and development services leader, navigate the feedback economy.

Employees sitting at conference table with subhead "case study"

As today’s feedback economy continues to evolve, organisations delivering professional services need to measure and act on customer experience. Positive customer experiences increase repeat revenue and customer references; poor experiences reduce them.

A case in point: Matthew Lansheuvel is a project manager with TTA International, a global leader in learning and development services with strong roots in the automotive and manufacturing industries, based in the Netherlands.

According to Lansheuvel, TTA International needed an automated solution to gather actionable customer feedback at scale in a way that complements personal customer interactions.

Listening to customers at scale with surveys can help streamline and standardise the process for capturing customer experience, while making it easier to visualise trends in customer feedback.

Man is rating 5 stars on his phone

SurveyMonkey “is an easy, quick, and clear way to ask for feedback, whereas we used to ask people for their input manually causing extra administration.”

MATTHEW LANSHEUVAL
Project Manager, TTA International

With SurveyMonkey, Lansheuvel collects customer experience feedback, both on a regular cadence and after customer specific events. He uses his SurveyMonkey team plan to measure:

  • How well TTA International’s services fulfil customers’ needs
  • What customers like and dislike about the company’s product or service
  • How customers would rate their interactions with TTA International

What helps SurveyMonkey stand out and generate success? Lansheuvel notes three key aspects of SurveyMonkey as “superior”: survey templates, ease of use, and data export. Lansheuvel agrees strongly that his SurveyMonkey team plan helps him feel confident that he’s asking the right questions and makes it easier for TTA international to measure how they’re tracking against customer-oriented goals. SurveyMonkey also reduces the time it takes to get actionable customer feedback and makes the process of getting customer feedback less manual.

According to Lansheuvel, SurveyMonkey makes it easier to work cross-functionally in order to measure and improve customer experience. Best of all, Lansheuvel says TTA achieved a return on their investment in under 6 months.

This case study was sourced using TechValidate by SurveyMonkey.

客戶滿意度調查問卷範本

從眾多的客戶滿意度調查問卷範本中隨意挑選,既節省時間又能獲得靈感。馬上就開始收集您需要的意見回饋。

利用線上評量表單收集可付諸行動的意見回饋

SurveyMonkey 的線上評量表單能讓意見回饋發揮強大力量。立即使用我們的表單建立器!

瞭解 Box 如何運用客戶資料,以增強團隊能力

探索 Box 如何使用 SurveyMonkey 建立 360 度的客戶歷程視角,並在同一處收集意見反應。

透過客戶的成功故事和見證心得,提升品牌知名度

直接擷取客戶的故事與見證,並將意見回饋轉化為個案研究、使用心得和評論,為業績和行銷提供助力。

Learn more about our plans and pricing.