TTA International captures customer experience feedback with SurveyMonkey
A SurveyMonkey solution helps TTA International, a global learning and development services leader, navigate the feedback economy.
As today’s feedback economy continues to evolve, organisations delivering professional services need to measure and act on customer experience. Positive customer experiences increase repeat revenue and customer references; poor experiences reduce them.
A case in point: Matthew Lansheuvel is a project manager with TTA International, a global leader in learning and development services with strong roots in the automotive and manufacturing industries, based in the Netherlands.
According to Lansheuvel, TTA International needed an automated solution to gather actionable customer feedback at scale in a way that complements personal customer interactions.
Listening to customers at scale with surveys can help streamline and standardise the process for capturing customer experience, while making it easier to visualise trends in customer feedback.
SurveyMonkey “is an easy, quick, and clear way to ask for feedback, whereas we used to ask people for their input manually causing extra administration.”
MATTHEW LANSHEUVAL
Project Manager, TTA International
With SurveyMonkey, Lansheuvel collects customer experience feedback, both on a regular cadence and after customer specific events. He uses his SurveyMonkey team plan to measure:
- How well TTA International’s services fulfil customers’ needs
- What customers like and dislike about the company’s product or service
- How customers would rate their interactions with TTA International
What helps SurveyMonkey stand out and generate success? Lansheuvel notes three key aspects of SurveyMonkey as “superior”: survey templates, ease of use, and data export. Lansheuvel agrees strongly that his SurveyMonkey team plan helps him feel confident that he’s asking the right questions and makes it easier for TTA international to measure how they’re tracking against customer-oriented goals. SurveyMonkey also reduces the time it takes to get actionable customer feedback and makes the process of getting customer feedback less manual.
According to Lansheuvel, SurveyMonkey makes it easier to work cross-functionally in order to measure and improve customer experience. Best of all, Lansheuvel says TTA achieved a return on their investment in under 6 months.
This case study was sourced using TechValidate by SurveyMonkey.
Let's talk
探索更多資源
客戶滿意度調查問卷範本
探索我們的客戶滿意度調查問卷範本，快速收集資料、找出痛點，並改善客戶體驗。
利用線上評量表單收集可付諸行動的意見回饋
SurveyMonkey 的線上評量表單能讓意見回饋發揮強大力量。立即使用我們的表單建立器！
瞭解 Box 如何運用客戶資料，以增強團隊能力
探索 Box 如何使用 SurveyMonkey 建立 360 度的客戶歷程視角，並在同一處收集意見反應。
透過客戶的成功故事和見證心得，提升品牌知名度
直接擷取客戶的故事與見證，並將意見回饋轉化為個案研究、使用心得和評論，為業績和行銷提供助力。
Not ready to talk?
Learn more about our plans and pricing.