產品

SurveyMonkey 能滿足各種使用案例和需求。歡迎探索我們的產品,瞭解 SurveyMonkey 能為您提供什麼協助。

從全球首屈一指的線上調查問卷中,獲取以資料為導向的深入分析。

可與超過 100 款應用程式和外掛程式整合,讓您事半功倍。

建立並自訂線上表單,以收集資訊和付款方式。

利用內建的 AI 打造更優質的調查問卷並快速獲得獨到見解。

依實際需求量身打造解決方案,滿足您所有的市場研究需求。

範本

測量客戶對貴公司的滿意度和忠誠度。

瞭解如何讓客戶滿意,使他們成為您忠實的擁護者。

取得可化為實際行動的深入解析,以改善使用者的體驗。

向潛在客戶、受邀人等對象收集聯絡資訊。

輕鬆收集並追蹤活動邀請回函。

瞭解參加者的需要,使下一場活動更成功。

發掘能提升員工參與度並改善績效的深入解析。

瞭解與會者的想法和意見,把下一場會議辦得更好。

運用同儕意見回饋來協助員工改善績效。

打造更好的課程並改善教學方法。

瞭解學生對課程資料和教學狀況的評價。

瞭解客戶對您的新產品構想有何看法。

相關資源

使用調查問卷和調查資料的最佳實務

有關問卷調查、給企業的訣竅及其他主題的內容,都在我們的部落格。

SurveyMonkey 的使用教學與指南。

頂尖品牌如何透過 SurveyMonkey 推動成長。

Holiday Extras improves customer experience with SurveyMonkey

A SurveyMonkey solution helps Holiday Extras improve customer experience.

People pointing at map with a "case study" subhead

When it comes to hospitality, customer experience is everything. Without detailed feedback from customers, those in hospitality are flying blind when it comes to how their offerings compare to others. Peter Mooney, new products project manager at Holiday Extras, which helps travellers find the best deals for airport parking, hotels, and travel insurance, needed a better way to empower key stakeholders to collaborate on getting customer feedback.

Mooney and his team also needed an automated solution that would enable them to gather actionable customer feedback at scale. They wanted a way to ensure that they weren’t missing opportunities to improve the customer experience, as well as a way to help them gather customer feedback that complements personal customer interactions.

According to Mooney, SurveyMonkey makes it easier for Holiday Extras to measure how they’re tracking against customer-oriented goals and work cross-functionally to measure and improve customer experience. SurveyMonkey also helps reduce the time it takes to get actionable customer feedback and helps him better complement personal interactions with customers with measurable insight.

left-holiday-extras-thumbs-up_v4

SurveyMonkey makes it easy for Holiday Extras to work cross-functionally in measuring and improving customers’ experiences.

Mooney and his team typically send surveys after a purchase. Mooney says SurveyMonkey has the features he and his team need to measure, helping them understand:

  1. How well Holiday Extras services fills customers’ needs
  2. If customers would recommend their products and services
  3. What customers like and dislike about their products and services
  4. How customers would rate their interactions with Holiday Extras
  5. How likely customers are to purchase from Holiday Extras again

Mooney strongly agrees that the SurveyMonkey team plan provides Holiday Extras with measurable and actionable data about how his customers feel and helps him feel confident that he is asking the right questions.

He also says his team uses SurveyMonkey, “in a variety of ways, as we create mostly tailor-made surveys to fulfil specific needs. SurveyMonkey has that flexibility, so it’s a great fit for those needs.”


We have been able to set up surveys, obtain answers, adapt surveys, resend and test key elements of our processes — SurveyMonkey is very useful for this!

Peter Mooney, New Products Project Manager, Holiday Extras

Would Mooney recommend SurveyMonkey? “Yes,” he says: “It allows multiple users on the platform and is priced competitively with other providers (we have assessed that!).”

This case study was sourced using TechValidate by SurveyMonkey.

客戶滿意度調查問卷範本

從眾多的客戶滿意度調查問卷範本中隨意挑選,既節省時間又能獲得靈感。馬上就開始收集您需要的意見回饋。

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探索 Box 如何使用 SurveyMonkey 建立 360 度的客戶歷程視角,並在同一處收集意見反應。

透過客戶的成功故事和見證心得,提升品牌知名度

直接擷取客戶的故事與見證,並將意見回饋轉化為個案研究、使用心得和評論,為業績和行銷提供助力。

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測量客戶的滿意度有助於企業邁向成功。瞭解如何藉由 CSAT 調查問卷測量客戶滿意度。

Learn more about our plans and pricing.