產品

SurveyMonkey 能滿足各種使用案例和需求。歡迎探索我們的產品,瞭解 SurveyMonkey 能為您提供什麼協助。

使用領先全球的線上調查問卷服務,獲得以資料為導向的深入解析。

可與超過 100 款應用程式和外掛程式整合,讓您事半功倍。

建立並自訂線上表單,以收集資訊並接受付款。

利用內建的 AI 打造更優質的調查問卷並快速獲得獨到見解。

量身打造的解決方案,滿足您所有的市場研究需求。

範本

測量客戶對貴公司的滿意度和忠誠度。

瞭解如何讓客戶滿意,使他們成為您忠實的擁護者。

取得可化為實際行動的深入解析,改善使用者的體驗。

向潛在客戶、受邀人等對象收集聯絡資訊。

輕鬆收集並追蹤下一場活動的邀請回函。

瞭解出席者的期待,使下一場活動更成功。

發掘能提升員工參與度並改善績效的深入解析。

收集出席者的想法和意見,把下一場會議辦得更好。

運用同儕的想法和意見來協助員工提升績效。

打造更好的課程並改善教學方法。

瞭解學生對課程資料和教學狀況的評價。

瞭解客戶對您的新產品構想有何看法。

資源

使用調查問卷和調查資料的最佳實務

有關問卷調查、商務技巧及更多其他內容,都在我們的部落格。

SurveyMonkey 的使用教學與指南。

頂尖品牌如何透過 SurveyMonkey 推動成長。

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Al Baraka Bank captures customer feedback with SurveyMonkey

Adhila Vally, a consumer insights manager at Al Baraka Bank, relies on SurveyMonkey to gather customer feedback.

Man staring at building

The financial services industry is highly competitive, and customer feedback can make a critical difference. Al Baraka Bank is a global financial services firm with branches across Europe, the Middle East, and Africa.

An employee with the bank’s branch in South Africa, Adhila Vally relies on her SurveyMonkey team plan to gather actionable customer feedback at scale, enable key stakeholders to gather customer feedback, and ensure that she’s not missing opportunities to improve the customer experience.

Vally agrees strongly that SurveyMonkey provides her and her team with measurable and actionable data about how customers feel and makes it easier for her organization to measure how they’re tracking against customer-oriented goals.

“With the outlying branches—the survey results tell us exactly what’s going on in that end of the world—our clients are talking to us directly now.”

ADHILA VALLY
Customer Insights Manager, Al Baraka Bank

SurveyMonkey also helps Vally better complement personal interactions with measurable insights and reduce the time it takes to get actionable customer feedback.


Both internally and externally,  we are able to change how we do business based on what our clients need.

Adhila Vally, Customer Insights Manager, Al Baraka Bank

Vally and her team use SurveyMonkey to collect feedback after customer events, purchases, and transactions. According to Vally, SurveyMonkey provides the features she and her team need to know:

  • How well Al Baraka’s product and services fulfils customers’ needs
  • If customers would recommend Al Baraka Bank
  • What customers like and dislike
  • How customers would rate their interactions with Al Baraka Bank
  • How likely customers are to purchase from Al Baraka Bank again

For Vally, a number of features set SurveyMonkey apart from alternatives. These include the survey templates, ease of use, and the expertise of our support team. Other capabilities that stood out for Vally as superior to those of competitors include the ability to export data and manage files and documents used to create surveys, as well as the ability to centralise billing and account management.

Vally says that SurveyMonkey has played an important role in her opportunity to improve value for customers with innovation. The result? Al Baraka Bank has quickly seen value: within three months, the organisation has already seen a return on their investment.

This case study was sourced using TechValidate by SurveyMonkey.

客戶滿意度調查問卷範本

從眾多的客戶滿意度調查問卷範本中隨意挑選,既節省時間又能獲得靈感。馬上就開始收集您需要的意見回饋。

利用線上評量表單收集可付諸行動的意見回饋

SurveyMonkey 的線上評量表單能讓意見回饋發揮強大力量。立即使用我們的表單建立器!

瞭解 Box 如何運用客戶資料,以增強團隊能力

探索 Box 如何使用 SurveyMonkey 建立 360 度的客戶歷程視角,並在同一處收集意見反應。

透過客戶的成功故事和見證心得,提升品牌知名度

直接擷取客戶的故事與見證,並將意見回饋轉化為個案研究、使用心得和評論,為業績和行銷提供助力。

Learn more about our plans and pricing.