產品

SurveyMonkey 能滿足各種使用案例和需求。歡迎探索我們的產品,瞭解 SurveyMonkey 能為您提供什麼協助。

使用領先全球的線上調查問卷服務,獲得以資料為導向的深入解析。

探索集合於單一強大平台上的核心功能和進階工具。

建立並自訂線上表單,以收集資訊並接受付款。

可與超過 100 款應用程式和外掛程式整合,讓您事半功倍。

量身打造的解決方案,滿足您所有的市場研究需求。

利用內建的 AI 打造更優質的調查問卷並快速獲得獨到見解。

範本

測量客戶對貴公司的滿意度和忠誠度。

瞭解如何讓客戶滿意,使他們成為您忠實的擁護者。

取得可化為實際行動的深入解析,改善使用者的體驗。

向潛在客戶、受邀人等對象收集聯絡資訊。

輕鬆收集並追蹤下一場活動的邀請回函。

瞭解出席者的期待,使下一場活動更成功。

發掘能提升員工參與度並改善績效的深入解析。

收集出席者的想法和意見,把下一場會議辦得更好。

運用同儕的想法和意見來協助員工提升績效。

打造更好的課程並改善教學方法。

瞭解學生對課程資料和教學狀況的評價。

瞭解客戶對您的新產品構想有何看法。

資源

使用調查問卷和調查資料的最佳實務

有關問卷調查、商務技巧及更多其他內容,都在我們的部落格。

SurveyMonkey 的使用教學與指南。

頂尖品牌如何透過 SurveyMonkey 推動成長。

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Newton Media drives big events impact with SurveyMonkey

A SurveyMonkey solution helps drive successful events.

Woman speaking at a conference

A great deal of effort and expertise goes into successful event planning, and feedback can play a key role in both planning and ongoing improvement.

Angharad Davies, head of editorial research at Newton Media, a leading UK-based business-to-business publisher and event organiser, faced a range of challenges collecting and acting on customer event feedback. In her view, Newton needed an automated solution that empowered them to gather actionable customer feedback at scale, on a frequent basis.

She and her team found that SurveyMonkey met those needs with quick ROI—Davies says Newton saw a return on investment within 6 months.

“SurveyMonkey has had a big impact on our events side. We are now able to produce bespoke events the market wants. We have seen a big increase in attendance at our events.”

ANGHARAD DAVIES
Head of Editorial Research, Newton Media

Davies and her team use SurveyMonkey to collect a wide range of feedback across the customer journey. She leverages her team plan across the organisation to collect customer feedback about Newton’s website, after in-person events or customer interactions, and following support calls. These are supplemented with regular, calendar-based surveys. She and her team need to know:

  • If customers would recommend their product or service
  • What customers like and dislike about their product or service
  • How customers would rate their interactions with Newton Media

How does Davies think the SurveyMonkey team plan stacks up against the competition? When it comes to survey templates, the expertise of our support team, and the ability to export data, SurveyMonkey comes out on top.

And would Davies recommend SurveyMonkey? “Yes,” she says. “We have three people who use SurveyMonkey. Not only is it easier to build our own surveys but also share surveys between the team as well.”

This case study was sourced using TechValidate by SurveyMonkey.

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