聯絡銷售人員登入
聯絡銷售人員登入

Customer centricity survey template

Do your employees feel connected to your customers?

Instilling a culture of true customer centricity in your company can be a challenging task. Where do you start? Where should you focus? Do your employees actually feel like they know your customers? Do they think your organization is prioritizing the customer appropriately? It turns out that all of these factors are measurable, and getting to the bottom of them can be incredibly useful for deciding how you shape your customer centricity strategy. Use this survey as a diagnostic tool for assessing your company’s customer centricity—and for spotting areas where you can improve it.

customer centricity survey template preview

Build, guide, and improve your customer centricity program with the help of data from SurveyMonkey’s customer centricity survey template.

  • Assess: Get hard numbers to help you understand how connected to customers your employees feel.
  • Prioritize: Find out where your efforts can have the most impact and identify which programs or efforts are effective.
  • Refine: Focus in on different departments or groups and measure the progress of your efforts over time.
Un mujer con lentes y auriculares navega en una tablet

探索我們的客戶滿意度調查問卷範本,快速收集資料、找出痛點,並改善客戶體驗。

Un hombre y una mujer miran un artículo en su computadora portátil y escriben información en notas adhesivas

了解瑞安航空如何使用 SurveyMonkey 及其 Microsoft Power BI 整合功能,每月追踪 5 萬份 CSAT 調查問卷並改善客戶體驗。

Un hombre con lentes sonríe y usa una computadora portátil

探索 woom 如何使用 SurveyMonkey 建立大規模的多語言調查問卷、改善員工體驗,並收集客戶的見解。

Una mujer revisa información en su computadora portátil

發掘 Together Labs 為何捨棄 Google 表單並升級為 SurveyMonkey Enterprise,來取得更深入的使用者意見反應。