Dear Customers:    

      Thank you very much for your continous support and trust in RayTalk. We will continue to provide you perfect products and service,strive for your greatest satisfaction.

      This questionnaire survey probably takes up your precious time. The purpose is to further improve the quality of service. We sincerely hope that you can fill out this questionnaire and provide valuable comments and suggestions.

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* 1. Satisfaction Survey

  Very satisfied Somewhat satisfied Fairly dissatisfied Very dissatisfied
Overall service
Overall quality
Price positioning
Delivery time
After-sales service
Customer maintenance
Technical support services, research and development capabilities (ODM)

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* 2. How long have you been cooperating with us?

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* 3. What’s your top reasons to choose a supplier ? (Please sort below or add more reasons you care about.)

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* 4. How and where did you know about RayTalk?

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* 5. Compared with other competitors, what level do you think our prices are?

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* 6. When you visit our company, what do you want to know about?

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* 7. Which time scale below is a reasonable and acceptable delivery time for you after payment done?

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* 8.  For those products that you have not purchased, do you want to receive marketing emails from us?

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* 9. In order to meet the requirements of different customers, we will provide different types of packaging (such as Header Card or Kraft box/PP box, User Guide,Carboad or Cable Labels, etc.), but the corresponding cost needs to be increased. Will you accept it?

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* 10. We will put our distributors on the website, do you want to be one of them? Are you more willing to have your own brand?

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* 11. Are you satisfied with our ODM project schedule currently?(from evaluation to quotation, and then arranging mold,prototype) If not, how long do you expect? (If you don’t need R&D service, leave it blank)

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* 12. When you browse our products on the website and catalog, do you think the product details are sufficiently comprehensive and clear enough? Can you find the product you want to know about?

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* 13. What information do you want to know about us or our products on the online website?

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* 14. About Exhibitions

  Yes No
Have you ever known about the exhibitions that RayTalk participated in?
Do you want to negotiate with us in person through the exhibition?
Regarding our poster and the way of displaying our products,are they attractive?

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* 15. Which exhibitions do you often go to?

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* 16. Do you want to receive our exhibition invitation email? If yes,when do you expect to receive the email notification?

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* 17. What else do we need to improve?

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