BIZBEE Sales and Service Satisfaction Survey in 2020

In order to better serve customers and meet your needs, BIZBEE sincerely invites you to take a few minutes to do the following questionnaire. In order to thank you for your support, please contact your sales manager to get a latest mobile phone holder after filling in.

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* 1. May I know you?

Wholesaler

Chain repair shop

Individual repair shop

Others

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* 2. How long have you been a BIZBEE customer?

Less than six months

Six months to a year

1 - 2 years

More than 2 years

I am not a customer

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* 3. What is the name of the sales manager who served you?

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* 4. Why did you choose to cooperate with BIZBEE?

Price advantage

Reliable product quality

Good service

Sales staff professional

Company visibility

Faster shipping

Others

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* 5. About salesperson service survey

	Very satisfied	Somewhat satisfied	Neither satisfied nor dissatisfied	Somewhat dissatisfied	Very dissatisfied
Are you satisfied with the professional ability of the sales manager?	Are you satisfied with the professional ability of the sales manager? Very satisfied	Are you satisfied with the professional ability of the sales manager? Somewhat satisfied	Are you satisfied with the professional ability of the sales manager? Neither satisfied nor dissatisfied	Are you satisfied with the professional ability of the sales manager? Somewhat dissatisfied	Are you satisfied with the professional ability of the sales manager? Very dissatisfied
Are you satisfied with your sales service attitude and sense of responsibility?	Are you satisfied with your sales service attitude and sense of responsibility? Very satisfied	Are you satisfied with your sales service attitude and sense of responsibility? Somewhat satisfied	Are you satisfied with your sales service attitude and sense of responsibility? Neither satisfied nor dissatisfied	Are you satisfied with your sales service attitude and sense of responsibility? Somewhat dissatisfied	Are you satisfied with your sales service attitude and sense of responsibility? Very dissatisfied
How quickly and effectively did the sales manager solve the problems to you?	How quickly and effectively did the sales manager solve the problems to you? Very satisfied	How quickly and effectively did the sales manager solve the problems to you? Somewhat satisfied	How quickly and effectively did the sales manager solve the problems to you? Neither satisfied nor dissatisfied	How quickly and effectively did the sales manager solve the problems to you? Somewhat dissatisfied	How quickly and effectively did the sales manager solve the problems to you? Very dissatisfied
Are you satisfied with the timeliness of your after-sales complaints by the sales manager？	Are you satisfied with the timeliness of your after-sales complaints by the sales manager？ Very satisfied	Are you satisfied with the timeliness of your after-sales complaints by the sales manager？ Somewhat satisfied	Are you satisfied with the timeliness of your after-sales complaints by the sales manager？ Neither satisfied nor dissatisfied	Are you satisfied with the timeliness of your after-sales complaints by the sales manager？ Somewhat dissatisfied	Are you satisfied with the timeliness of your after-sales complaints by the sales manager？ Very dissatisfied
Overall, are you satisfied with the BIZBEE's sales manager service?	Overall, are you satisfied with the BIZBEE's sales manager service? Very satisfied	Overall, are you satisfied with the BIZBEE's sales manager service? Somewhat satisfied	Overall, are you satisfied with the BIZBEE's sales manager service? Neither satisfied nor dissatisfied	Overall, are you satisfied with the BIZBEE's sales manager service? Somewhat dissatisfied	Overall, are you satisfied with the BIZBEE's sales manager service? Very dissatisfied

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* 6. About product survey

	Very satisfied	Somewhat satisfied	Neither satisfied nor dissatisfied	Somewhat dissatisfied	Very dissatisfied
Are you satisfied with the quality of our products?	Are you satisfied with the quality of our products? Very satisfied	Are you satisfied with the quality of our products? Somewhat satisfied	Are you satisfied with the quality of our products? Neither satisfied nor dissatisfied	Are you satisfied with the quality of our products? Somewhat dissatisfied	Are you satisfied with the quality of our products? Very dissatisfied
Are you satisfied with the pricing of our products?	Are you satisfied with the pricing of our products? Very satisfied	Are you satisfied with the pricing of our products? Somewhat satisfied	Are you satisfied with the pricing of our products? Neither satisfied nor dissatisfied	Are you satisfied with the pricing of our products? Somewhat dissatisfied	Are you satisfied with the pricing of our products? Very dissatisfied
Are you satisfied with the product promotional materials and promotional activities?	Are you satisfied with the product promotional materials and promotional activities? Very satisfied	Are you satisfied with the product promotional materials and promotional activities? Somewhat satisfied	Are you satisfied with the product promotional materials and promotional activities? Neither satisfied nor dissatisfied	Are you satisfied with the product promotional materials and promotional activities? Somewhat dissatisfied	Are you satisfied with the product promotional materials and promotional activities? Very dissatisfied

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* 7. About product transportation and after-sales service survey

	Very satisfied	Somewhat satisfied	Neither satisfied nor dissatisfied	Somewhat dissatisfied	Very dissatisfied
Are you satisfied with the shipping and delivery time of BIZBEE?	Are you satisfied with the shipping and delivery time of BIZBEE? Very satisfied	Are you satisfied with the shipping and delivery time of BIZBEE? Somewhat satisfied	Are you satisfied with the shipping and delivery time of BIZBEE? Neither satisfied nor dissatisfied	Are you satisfied with the shipping and delivery time of BIZBEE? Somewhat dissatisfied	Are you satisfied with the shipping and delivery time of BIZBEE? Very dissatisfied
Are you satisfied with the after-sales complaint to the follow-up processing of the order?	Are you satisfied with the after-sales complaint to the follow-up processing of the order? Very satisfied	Are you satisfied with the after-sales complaint to the follow-up processing of the order? Somewhat satisfied	Are you satisfied with the after-sales complaint to the follow-up processing of the order? Neither satisfied nor dissatisfied	Are you satisfied with the after-sales complaint to the follow-up processing of the order? Somewhat dissatisfied	Are you satisfied with the after-sales complaint to the follow-up processing of the order? Very dissatisfied
Are you satisfied with the after-sales policy of the product?	Are you satisfied with the after-sales policy of the product? Very satisfied	Are you satisfied with the after-sales policy of the product? Somewhat satisfied	Are you satisfied with the after-sales policy of the product? Neither satisfied nor dissatisfied	Are you satisfied with the after-sales policy of the product? Somewhat dissatisfied	Are you satisfied with the after-sales policy of the product? Very dissatisfied

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* 8. Compared with the products of competitors, which product of BIZBEE do you think is too expensive?

Original Screen

Advanced Version Screen (NCC INCELL)

Premium Version Screen (NCC FIT)

Prime Version Screen (NCC COLORX)

Standard Version Screen

ECO Version Screen

Repair Tools and Machines

Mobile Accessories

I think the prices are very reasonable

All prices are higher

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* 9. Which product have you complained about?

Original Screen

Advanced Version (NCC INCELL)

Premium Version (NCC FIT)

Prime Version (NCC COLORX)

Standard Version

ECO Version

Repair Tools and Machines

Mobile Accessories

I have no complaint

All complained

Others

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* 10. Overall, how satisfied are you with BIZBEE?（The more stars, the more satisfied）

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* 11. How did you know about BIZBEE?

Marketing Email

Google

Facebook

Instargram

Friend Recommend

Phone Call

Forum

Aliexpress

Others

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* 12. Would you recommend BIZBEE to your friends?

Yes

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* 13. Can the products provided by BIZBEE meet your business needs?

Yes

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* 14. If BIZBEE needs to expand categories to better assist your business development, which categories do you want us to expand?

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* 15. In addition to purchasing from BIZBEE, do you also purchase from other companies?

Yes

BIZBEE Sales and Service Satisfaction Survey in 2020

Question Title

* 1. May I know you?

Question Title

* 2. How long have you been a BIZBEE customer?

Question Title

* 3. What is the name of the sales manager who served you?

Question Title

* 4. Why did you choose to cooperate with BIZBEE?

Question Title

* 5. About salesperson service survey

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* 6. About product survey

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* 7. About product transportation and after-sales service survey

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* 8. Compared with the products of competitors, which product of BIZBEE do you think is too expensive?

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* 9. Which product have you complained about?

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* 10. Overall, how satisfied are you with BIZBEE?（The more stars, the more satisfied）

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* 11. How did you know about BIZBEE?

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* 12. Would you recommend BIZBEE to your friends?

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* 13. Can the products provided by BIZBEE meet your business needs?

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* 14. If BIZBEE needs to expand categories to better assist your business development, which categories do you want us to expand?

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* 15. In addition to purchasing from BIZBEE, do you also purchase from other companies?

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* 16. Do you have any other comments, questions, or concerns about BIZBEE?