新加坡国际学校的餐厅顾客满意度调查(小学部) 2016 第二期 SIS Cafeteria Customer Satisfaction Survey(Primary Campus) 2016 (2nd Round) 多谢您到访新加坡国际学校的餐厅！请给予我们一点意见; 让我们持续改进, 精益求精。Thank you for taking time to give us your valuable comment on the SIS cafeteria. Your feedback is important to us as it will help us make your next visit much more enjoyable. Question Title * 1. 就最近一次惠顾，您满意我们的小吃吗？[只选一项] In your recent visit, how satisfied were you with our Snacks? [Single answer] 甚佳 Excellent 好Good 满意Satisfactory 需改善To Be Improved 不满意Dissatisfied (a) 卖相Presentation (a) 卖相Presentation 甚佳 Excellent (a) 卖相Presentation 好Good (a) 卖相Presentation 满意Satisfactory (a) 卖相Presentation 需改善To Be Improved (a) 卖相Presentation 不满意Dissatisfied (b) 味道Taste (b) 味道Taste 甚佳 Excellent (b) 味道Taste 好Good (b) 味道Taste 满意Satisfactory (b) 味道Taste 需改善To Be Improved (b) 味道Taste 不满意Dissatisfied (c) 新鲜 Freshness (c) 新鲜 Freshness 甚佳 Excellent (c) 新鲜 Freshness 好Good (c) 新鲜 Freshness 满意Satisfactory (c) 新鲜 Freshness 需改善To Be Improved (c) 新鲜 Freshness 不满意Dissatisfied (d) 温度适中 Temperature (d) 温度适中 Temperature 甚佳 Excellent (d) 温度适中 Temperature 好Good (d) 温度适中 Temperature 满意Satisfactory (d) 温度适中 Temperature 需改善To Be Improved (d) 温度适中 Temperature 不满意Dissatisfied Question Title * 2. 就最近一次惠顾，您满意我们的午餐吗？[只选一项] In your recent visit, how satisfied were you with our Lunch? [Single answer] 甚佳 Excellent 好Good 满意Satisfactory 需改善To Be Improved 不满意Dissatisfied (a) 卖相Presentation (a) 卖相Presentation 甚佳 Excellent (a) 卖相Presentation 好Good (a) 卖相Presentation 满意Satisfactory (a) 卖相Presentation 需改善To Be Improved (a) 卖相Presentation 不满意Dissatisfied (b) 味道Taste (b) 味道Taste 甚佳 Excellent (b) 味道Taste 好Good (b) 味道Taste 满意Satisfactory (b) 味道Taste 需改善To Be Improved (b) 味道Taste 不满意Dissatisfied (c) 新鲜 Freshness (c) 新鲜 Freshness 甚佳 Excellent (c) 新鲜 Freshness 好Good (c) 新鲜 Freshness 满意Satisfactory (c) 新鲜 Freshness 需改善To Be Improved (c) 新鲜 Freshness 不满意Dissatisfied (d) 温度适中 Temperature (d) 温度适中 Temperature 甚佳 Excellent (d) 温度适中 Temperature 好Good (d) 温度适中 Temperature 满意Satisfactory (d) 温度适中 Temperature 需改善To Be Improved (d) 温度适中 Temperature 不满意Dissatisfied (e) 餐单配搭 Balance of Diet (e) 餐单配搭 Balance of Diet 甚佳 Excellent (e) 餐单配搭 Balance of Diet 好Good (e) 餐单配搭 Balance of Diet 满意Satisfactory (e) 餐单配搭 Balance of Diet 需改善To Be Improved (e) 餐单配搭 Balance of Diet 不满意Dissatisfied Question Title * 3. 您满意我们的服务吗？[只选一项]How would you rate our Service? [Single answer] 非常满意Highly satisfied 满意Satisfied 中立Neutral 不满意Dissatisfied 非常不满意Highly dissatisfied (a) 礼貌 Politeness (a) 礼貌 Politeness 非常满意Highly satisfied (a) 礼貌 Politeness 满意Satisfied (a) 礼貌 Politeness 中立Neutral (a) 礼貌 Politeness 不满意Dissatisfied (a) 礼貌 Politeness 非常不满意Highly dissatisfied (b) 重视您的需要 Focus on your needs (b) 重视您的需要 Focus on your needs 非常满意Highly satisfied (b) 重视您的需要 Focus on your needs 满意Satisfied (b) 重视您的需要 Focus on your needs 中立Neutral (b) 重视您的需要 Focus on your needs 不满意Dissatisfied (b) 重视您的需要 Focus on your needs 非常不满意Highly dissatisfied (c) 服务效率 Speed of service (c) 服务效率 Speed of service 非常满意Highly satisfied (c) 服务效率 Speed of service 满意Satisfied (c) 服务效率 Speed of service 中立Neutral (c) 服务效率 Speed of service 不满意Dissatisfied (c) 服务效率 Speed of service 非常不满意Highly dissatisfied (d) 人员的关切度 Attentiveness of Staff (d) 人员的关切度 Attentiveness of Staff 非常满意Highly satisfied (d) 人员的关切度 Attentiveness of Staff 满意Satisfied (d) 人员的关切度 Attentiveness of Staff 中立Neutral (d) 人员的关切度 Attentiveness of Staff 不满意Dissatisfied (d) 人员的关切度 Attentiveness of Staff 非常不满意Highly dissatisfied (e) 人員仪容 Grooming of Staff (e) 人員仪容 Grooming of Staff 非常满意Highly satisfied (e) 人員仪容 Grooming of Staff 满意Satisfied (e) 人員仪容 Grooming of Staff 中立Neutral (e) 人員仪容 Grooming of Staff 不满意Dissatisfied (e) 人員仪容 Grooming of Staff 非常不满意Highly dissatisfied (f) 整体服务满意度 Overall satisfaction on Service (f) 整体服务满意度 Overall satisfaction on Service 非常满意Highly satisfied (f) 整体服务满意度 Overall satisfaction on Service 满意Satisfied (f) 整体服务满意度 Overall satisfaction on Service 中立Neutral (f) 整体服务满意度 Overall satisfaction on Service 不满意Dissatisfied (f) 整体服务满意度 Overall satisfaction on Service 非常不满意Highly dissatisfied Question Title * 4. 您满意本餐厅的食品賣相及溫度吗？[只选一项] How satisfied were you with the food presentation & food temperature? [Single answer] 非常满意Highly satisfied 满意Satisfied 中立Neutral 不满意Dissatisfied 非常不满意Highly dissatisfied (a) 食品温度 Food temperature (a) 食品温度 Food temperature 非常满意Highly satisfied (a) 食品温度 Food temperature 满意Satisfied (a) 食品温度 Food temperature 中立Neutral (a) 食品温度 Food temperature 不满意Dissatisfied (a) 食品温度 Food temperature 非常不满意Highly dissatisfied (b) 食品賣相 Food presentation (b) 食品賣相 Food presentation 非常满意Highly satisfied (b) 食品賣相 Food presentation 满意Satisfied (b) 食品賣相 Food presentation 中立Neutral (b) 食品賣相 Food presentation 不满意Dissatisfied (b) 食品賣相 Food presentation 非常不满意Highly dissatisfied (C) 整体食品满意度 Overall satisfaction on Restaurant Environment (C) 整体食品满意度 Overall satisfaction on Restaurant Environment 非常满意Highly satisfied (C) 整体食品满意度 Overall satisfaction on Restaurant Environment 满意Satisfied (C) 整体食品满意度 Overall satisfaction on Restaurant Environment 中立Neutral (C) 整体食品满意度 Overall satisfaction on Restaurant Environment 不满意Dissatisfied (C) 整体食品满意度 Overall satisfaction on Restaurant Environment 非常不满意Highly dissatisfied Question Title * 5. 这次惠顾，您对我们的整体满意度是？[只选一项] How would you rate the overall satisfaction level of your visit at the canteen? [Single answer] 非常满意Highly satisfied 满意Satisfied 中立Neutral 不满意Dissatisfied 非常不满意Highly dissatisfied Question Title * 6. 有甚么是您在这次惠顾中最喜欢的？（选择性问题）Please tell us what you like most about this visit. (Optional) Question Title * 7. 请问您有多经常惠顾本餐厅？[只选一项] How often do you visit the canteen for lunch? [Single answer] 每星期少于一次 Less than once a week 每星期一至两次 1-2 times per week 每星期三至四次 3-4 times per week 每星期五次 5 times per week 從不, 我每日攜帶自家飯盒 Never, I take my home lunch everyday Question Title * 8. 其他意见 Other comments Question Title * 9. 你属于那个组别? Which group do you belong? Student 学生 Parent 家长 Staff 职员 Question Title * 10. 你对网上订餐系统有何意见? Do you have any comment on the Online Meal Ordering System? Question Title * 11. 可选择性填写 Please fill in as much as you are comfortable with (Optional) Name 姓名 Class 班別 Done
