App Details
Publisher:
Freshworks
Email:
support@freshdesk.com
Phone:
+1 (866) 832-3090
Support Website:
https://support.freshdesk.com/
Privacy Policy:
https://www.freshworks.com/privacy/
Terms of Service:
https://www.freshworks.com/terms/
Choose the right survey you want to add to a ticket response.
Customize when to trigger the survey (when a ticket is resolved or closed, based on a custom field value, or between responses with a delay)
Support multiple survey links based on specific Groups or Custom Fields in Freshdesk.
Limit sending surveys links to the same requester within a specified time period.
With this integration, Freshdesk lets you add SurveyMonkey surveys right inside tickets, quite similar to when you send a default satisfaction survey. The default surveys in Freshdesk is an easy way to tap real-time feedback from customers. However, when you require more in-depth insights, you would want customers to fill out a complete survey questionnaire. Installing the SurveyMonkey app from our marketplace will help you to:
- Limit sending surveys links to the same requester within a specified time period.
- Configure surveys with or without folders.
- View survey responses for each ticket, based on the user’s role and much more.
Bring customer engagement and better satisfaction with SurveyMonkey's online survey tools on Freshdesk.
